The role oversees client portfolios in cruise crew management contexts translating business needs into structured projects that drive operational efficiency reliability and long term value for both ...
The role oversees client portfolios in cruise crew management contexts translating business needs into structured projects that drive operational efficiency reliability and long term value for both ...
Cruise Director
Wheeling, WV · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Wheeling, WV · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Clarksville, TN · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Clarksville, TN · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Friday Harbor, WA · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Friday Harbor, WA · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Florence, AL · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Florence, AL · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Belfast, ME · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Belfast, ME · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Friday Harbor, WA · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Friday Harbor, WA · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Dover, TN · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Dover, TN · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Port Canaveral, FL · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Port Canaveral, FL · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Annapolis, MD · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Annapolis, MD · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Rochester, NY · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Rochester, NY · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Sandy, UT · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Sandy, UT · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
The Dalles, OR · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
The Dalles, OR · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Florence, AL · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Florence, AL · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Nantucket, MA · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Nantucket, MA · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Nantucket, MA · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Director
Nantucket, MA · On-site
Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Sense of urgency in all guest, crew, and home office requests. * Positive attitude and receptive to ...
Cruise Crew information
See salary details
$12.50 - $14.23
2% of jobs
$14.23 - $15.95
5% of jobs
$15.95 - $17.68
12% of jobs
$18.34 is the 25th percentile. Wages below this are outliers.
$17.68 - $19.41
16% of jobs
The median wage is $20.88 / hr.
$19.41 - $21.13
18% of jobs
$21.13 - $22.86
17% of jobs
$23.61 is the 75th percentile. Wages above this are outliers.
$22.86 - $24.58
13% of jobs
$24.58 - $26.31
7% of jobs
$26.31 - $28.04
6% of jobs
$28.04 - $29.76
3% of jobs
$29.76 - $31.49
1% of jobs
$12
$21
$31
How much do cruise crew jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for cruise crew in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.04 per hour, depending on experience, location, and employer.
What is a cruise crew?
Cruise crew are the team of professionals who work on board a cruise ship to ensure the safety, comfort, and enjoyment of passengers. They perform a variety of roles, including hospitality, housekeeping, entertainment, maintenance, and navigation. Cruise crew members may include waitstaff, chefs, entertainers, engineers, officers, and more. Their responsibilities vary depending on their specific job, but all contribute to the smooth operation of the ship and the overall guest experience.
What are the key skills and qualifications needed to thrive as a cruise crew member?
To thrive as a Cruise Crew member, you need strong customer service skills, safety awareness, and hospitality experience, often supported by a high school diploma and relevant training. Familiarity with ship safety protocols, basic first aid certifications, and point-of-sale or reservation systems is typically required. Excellent communication, teamwork, and a positive attitude help crew members deliver memorable guest experiences and handle diverse passenger needs. These skills are crucial for maintaining safety, ensuring guest satisfaction, and supporting smooth cruise operations in an international and dynamic environment.
What are some unique challenges cruise crew members face while working at sea, and how can they prepare for them?
Cruise crew members often work long hours in a fast-paced, multicultural environment while living onboard for extended periods. Adapting to shared living spaces, managing seasickness, and maintaining excellent customer service despite being far from home are common challenges. To prepare, candidates should develop strong interpersonal skills, practice flexibility, and be ready for a structured, team-oriented routine. Prior experience in hospitality or travel can also be helpful in adjusting to the dynamic cruise ship lifestyle.
What is the difference between Cruise Crew vs Cruise Staff?
| Aspect | Cruise Crew | Cruise Staff |
|---|---|---|
| Credentials | Basic certifications, such as STCW | Similar certifications, often including hospitality or customer service training |
| Work Environment | Onboard cruise ships, working in various departments | Onboard cruise ships, focusing on guest services and entertainment |
| Employer & Industry | Cruise lines, hospitality industry | Cruise lines, hospitality and entertainment sectors |
Both Cruise Crew and Cruise Staff work onboard cruise ships, often requiring similar certifications like STCW. Cruise Crew typically includes roles in various operational departments, while Cruise Staff focuses more on guest services and entertainment. Both roles are essential for a smooth cruise experience and are commonly searched together by job seekers interested in maritime hospitality careers.
Can I work on a cruise crew with no experience?
Cruise crew positions often do not require prior experience, as training is typically provided onboard. Entry-level roles such as hospitality, housekeeping, or food service may be available to those without previous cruise industry experience, but good communication skills and a positive attitude are important. Certifications like STCW may be required for certain roles, and some positions may prefer candidates with customer service or hospitality backgrounds.
How much do cruise ship crew get paid?
Cruise ship crew members typically earn between $1,200 and $3,000 per month, depending on the position, experience, and cruise line. Salaries can vary for roles such as hospitality staff, entertainers, or technical crew, and often include benefits like free accommodation and meals.
More about Cruise Crew jobs
What cities are hiring for Cruise Crew jobs?
Cities with the most Cruise Crew job openings:
What states have the most Cruise Crew jobs?
States with the most job openings for Cruise Crew jobs include:
What job categories do people searching Cruise Crew jobs look for?
The top searched job categories for Cruise Crew jobs are:
Travel & Hospitality - Client Relationship Manager
Palm Beach, FL • On-site
Full-time
Posted 26 days ago
Cognizant rating
7.0
Based on 87 frontline employees who took The Breakroom Quiz
59th of 72 rated business consultants
Job description
Job Summary
This hybrid day shift Client Relationship Manager role focuses on building enduring client partnerships while ensuring the flawless delivery of complex project management initiatives. The role oversees client portfolios in cruise crew management contexts translating business needs into structured projects that drive operational efficiency reliability and long term value for both the organization and the broader travel and hospitality ecosystem.
Responsibilities
Qualifications
Certifications Required
Preferred certifications include Project Management Professional and or PRINCE2 Practitioner with any domain specific maritime operations training considered an advantage.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
This hybrid day shift Client Relationship Manager role focuses on building enduring client partnerships while ensuring the flawless delivery of complex project management initiatives. The role oversees client portfolios in cruise crew management contexts translating business needs into structured projects that drive operational efficiency reliability and long term value for both the organization and the broader travel and hospitality ecosystem.
Responsibilities
- Drive strategic client engagement by planning and executing regular touchpoints that translate client objectives into clearly structured project management plans which enhance long term satisfaction and retention.
- Coordinate cross functional project teams by setting clear milestones allocating resources and aligning workstreams so that project management efforts deliver reliable solutions that meet client commitments.
- Manage end to end project lifecycles by defining scope creating schedules tracking progress and adjusting delivery plans to ensure that client expectations are met with high consistency in a hybrid work model.
- Oversee issue resolution by monitoring client escalations analyzing root causes and orchestrating corrective actions so that project risks are minimized and service continuity is maintained.
- Guide requirements identification by facilitating workshops documenting business needs and validating acceptance criteria to make sure that project management outputs precisely match operational demands including crew management processes.
- Collaborate with internal stakeholders by sharing client insights influencing prioritization and integrating feedback so that project roadmaps remain aligned with company strategy and industry trends.
- Optimize client reporting by preparing structured status updates detailing progress dependencies and outcomes to provide transparent visibility into project health and measurable business impact.
- Enhance operational efficiency by reviewing workflows recommending improvements and driving process changes that help clients manage crew assignments scheduling and compliance within cruise operations.
- Monitor service performance indicators by reviewing metrics synthesizing trends and proposing action plans so that client engagements steadily improve and contribute to reliable cruise crew operations.
- Support hybrid work coordination by organizing onsite and remote interactions defining communication norms and ensuring that collaboration tools are effectively used to keep project teams aligned.
- Promote knowledge sharing by documenting lessons learned creating reference materials and encouraging practice adoption so that future projects benefit from proven client management and project management patterns.
- Advance client centric outcomes by translating feedback into prioritized enhancements and coordinating implementation so that solutions better support safe efficient and comfortable travel experiences.
- Contribute to organizational purpose by ensuring that project delivery and client relationships strengthen the company reputation as a trusted partner in technology enabled cruise crew management and broader maritime services.
Qualifications
- Demonstrate extensive experience of fifteen to eighteen years in client relationship management and complex project management with a strong record of delivering structured initiatives for enterprise clients.
- Show deep proficiency in project management methodologies including planning risk control and stakeholder communication to drive predictable outcomes in hybrid environments.
- Apply practical knowledge of crew management systems for cruise operations by understanding scheduling compliance and resource allocation to support clients in optimizing onboard staffing.
- Utilize excellent communication and negotiation abilities to clarify expectations manage conflicts and build trust across diverse client and internal stakeholder groups.
- Employ strong analytical and problem solving skills to interpret client data recognize operational patterns and convert insights into actionable project improvements.
- Use collaborative working habits in hybrid models by engaging effectively both remotely and onsite while maintaining productive relationships with distributed project teams.
Certifications Required
Preferred certifications include Project Management Professional and or PRINCE2 Practitioner with any domain specific maritime operations training considered an advantage.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
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