$17.50 - $22.75/hr
Contractor
Posted 6 days ago
Job description
Job Type: Contract
Duration: 12 months
Location: Remote
We would prefer someone who has worked in the animal health/veterinary industry previously. They will need to be proficient in Microsoft Outlook. Experience with the IBM AS400, IBS XT client, and Client would be helpful. Clear written and verbal communication skills are a necessity. Ability to perform in a high volume environment w/customer service and problem-solving experience.
Job Description:
The Customer Care Sales Coordinator supports internal sales teams, customers, and vendor partners by managing return and recall requests in accordance with company and vendor policies. This role focuses on accuracy, timeliness, and delivering a positive customer experience in a fast-paced environment.
Key Responsibilities:
- Review and process return authorization (RA) requests, including recalls and exception cases.
- Manage end-to-end returns for standard, special order, and direct ship products.
- Generate and distribute return shipping labels for approved returns.
- Coordinate with vendors and manufacturers for return approvals as needed.
- Serve as a primary contact for return-related customer and sales inquiries.
- Ensure compliance with policies, procedures, and service level targets.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Coordinator?
A: To succeed as a Customer Service Coordinator, key technical skills include proficiency in customer relationship management (CRM) software, strong communication and problem-solving skills, and the ability to navigate multiple software systems, such as email management tools and helpdesk platforms. Soft skills that contribute to success in this role include empathy, active listening, and conflict resolution skills, as well as the ability to work in a fast-paced environment and maintain a positive attitude under pressure. By possessing these technical and soft skills, a Customer Service Coordinator can effectively manage customer interactions, resolve issues efficiently, and provide exceptional service, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Customer Service Coordinator?
A: A Customer Service Coordinator typically starts as an entry-level role, progressing to a Customer Service Representative or Team Lead position, and eventually advancing to a Senior Customer Service Manager or Operations Manager role. Key opportunities for skill development include learning customer relationship management (CRM) software, conflict resolution, and communication techniques, as well as developing leadership and problem-solving skills. Long-term career prospects may lead to roles in customer experience management, account management, or even sales and business development, offering a range of opportunities for professional growth and advancement.
