About Worldwide TechServices
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Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Tewksbury, MA, US
Year founded
1951
Job description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- Report all activity in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies daily
- Additional requirements may exist if offer of employment is extended
- Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- Previous customer service experience is a plus
Certifications and/or Qualifications:
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver’s License and reliable transportation with valid registration and adequate insurance
Skills:
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair tool kit
wwts.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Server Support Technician?
A: To succeed as a Server Support Technician, key technical skills include proficiency in operating system management (e.g., Windows, Linux), network protocols (e.g., TCP/IP, DNS), and server software (e.g., Active Directory, Apache). Soft skills such as strong communication, problem-solving, and analytical abilities are also crucial, as they enable effective collaboration with stakeholders, troubleshooting complex issues, and providing timely support. By combining these technical and soft skills, Server Support Technicians can efficiently resolve server-related problems, ensure system uptime, and contribute to the overall success of their organization.
Q: What is the career path for a Server Support Technician?
A: A Server Support Technician's typical career progression involves starting as a Help Desk Technician, providing initial technical support and troubleshooting, before advancing to a Server Administrator role, where they manage and maintain server infrastructure. As they gain experience, they can move into senior roles such as Senior Server Administrator or Systems Engineer, overseeing complex server deployments and migrations. Key opportunities for skill development include learning cloud computing, virtualization, and scripting languages, which can lead to long-term career prospects in IT leadership, cloud architecture, or specialized roles like DevOps or cybersecurity.
