General Manager, Restaurants

About Us

Imagine: Within the tap of a button, a perfectly prepared meal from your choice of cuisines appears at your doorstep in minutes. That's what our customers experience.  

At Wonder, we believe everyone has the right to great food. That's why we've created the next generation of restaurant chains powered by an advanced mobile platform that lets our customers experience the world's most delicious food-anytime, anywhere. We partner with world-renowned chefs to craft exclusive menus and bring their unique recipes right to you on our mobile restaurants. 

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs-including some of the most accomplished leaders in the technology, culinary, and logistics industries-we're growing fast. Join us in pioneering a future that approaches food equitably, sustainably, and thoughtfully. You'll work in a supportive and collaborative environment where our culture and our values-Mastery, Compassion, and Courage-are taken as seriously as delivering an incredible experience for our customers. 

About the role

We are looking for an analytical and food-loving business leader to manage the financial and experiential performance of one or many of the top cuisines and restaurants on the Wonder platform. You will work closely with our world-class culinary team, top chefs, restaurateurs, and our operations, finance, marketing, and hospitality teams to ensure 100% customer satisfaction and on-plan P&L performance. You will be responsible for and/or influence everything having to do with your cuisines - from menu assortment to pricing to food quality and the hospitality experience - and be responsible for the success of that cuisine in our current and future markets.  

• Restaurant and cuisine-level strategies that drive performance of restaurants/cuisines and ladder into company-wide strategic goals and financial targets. Execute effectively against that strategy
• P&L ownership - revenue, pricing, unit economics, order dynamics, costs, etc. to establish and hit financial targets 
• Driving high customer retention rates and satisfaction (e.g., NPS), leading cuisine-level CRM, customer growth, and root cause analysis
• Operational proficiency to identify macro level problems and work with stakeholders to correct
• Analytical rigor to achieve target KPIs and control network level levers to optimize unit economics
• Understanding and driving the strategy for cuisine level expansion (inventory, forecasting, etc.)
• Collaboration with and prioritization of cross-functional teams. Effective communicator with strong ability to synthesize information to relevant parties.
• Menu design and engineering (in partnership with Culinary team), including identifying assortment needs, seasonal and specials planning  
• Setting vision for, monitoring, and driving continuous improvement in cuisine-level customer experience, including across packaging, food quality, content, and hospitality 
• This position is primarily located in Parsippany, New Jersey but will require visits to our operational hubs, production facilities, and corporate headquarters

The experience you have

• 5+ years of $50m+ P&L management and/or operations experience in a high-growth startup; management consulting experience is a plus
• Strategic and creative problem-solver, demonstrating persistence and perseverance to get to the root of a problem and creative ways to solve in short and long-term 
• Highly analytically rigorous; bias to data in decision-making. Ability to translate data into action and insights.  
• Demonstrated ability to achieve financial results and build the underlying model(s) to manage against on day-to-day basis 
• Proven track record in hitting target KPIs in operational/analytical roles, as well as setting up processes for scale

The way you work

• You craft positive approaches with the pursuit of excellence for our people and customers in mind
• You solve problems and make decisions informed by data, insights, and good judgement
• You gain trust through open dialogue, embracing change, and actively seeking feedback
• You roll up your sleeves to find efficiencies and problem solve

Benefits

We offer a competitive salary package including equity and 401K with matching. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

Base Salary Range: $180,000 - $235,000

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