Call Center Specialist

Call Center - Customer Service

We are currently looking for self-motivated individuals, which have previous call center or Business Development Center Experience.

        In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will be the bridge between the sales team and the customer. You will learn our proven methods of customer follow and appointment setting. We have an in-house training that is dedicated to your success; offering online and in-store training programs.

WHAT WE OFFER

• Hourly pay + commission

• Weekly and monthly performance bonuses •

Mentorship and coaching •

Collaborative, fast-paced environment

• 401K •

Medical and Dental Insurance •

Sick/Vacation Time

RESPONSIBILITIES •

Answer customer calls and establish follows-up with sales appointments • Make 12-15 outbound calls per hour • Provide customers with initial product information & direct them to the appropriate dealership resources • Present initial financing options based on customer needs • Follow up with leads that are not ready to make an appointment or no-show • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management • Utilize CRM tracking system daily

QUALIFICATIONS •

At least one previous role based in strong customer service experience • Team player attitude • Prompt and courteous • Enthusiastic personality • Must have strong computer skills • Willing to submit to a pre-employment background check & drug screen