Director, Retail Food Services

Status:

Start Date:

Hours:

Regular Full Time

As soon as possible

0900-1700

Days off: Saturday, Sunday, Statutory Holidays

Come work as a Director, Retail Food Services with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Director, Retail Food Services to join the Food Services team. Apply today to join our team!

As a Director, Retail Food Services with Vancouver Coastal Health you will:

• Report to the Executive Director, Food Services.
• Be accountable for leading the retail food services strategy and related service contracts across the health authority. This includes oversight of retail services and systems at VCH sites such as cafeterias, coffee shops, vending and catering services ensuring a positive customer experience.
• Use innovation and creativity to develop short and long-term departmental plans and strategies to effectively market and augment the retail services.
• Act as a senior leader and expert on retail initiatives, programs, technology, and systems and ensures consistency across VCH retail operations.
• Ensure effective forecasting and utilization of resources and compliance with departmental commitments. Develops goals and objectives for the portfolio and provides recommendations to the Executive Director regarding strategic direction, new initiatives, business development, and partnership opportunities.
• Promote operations and service excellence and quality through the evaluation, improvement and enhancement of retail food and catering services; develops proposals for new or expanded services or redistribution of resources.
• Assess, implement, monitor and continually improve training and education tools for staff and ensure employee training, implementation and managing of performance improvement plans. Manages the contractual relationship between VCH and designated vendors and contract services.

QUALIFICATIONS:

Education & Experience

• A level of education training and experience equivalent to a Bachelor’s Degree in Food Service Management or related field.
• Ten (10) years’ recent, related experience including three (3) years’ of leadership experience in retail food services management in a hospital or similar large institutional environment.
• Experience in a unionized environment is an asset.
• Experience with ability innovative marketing, digital technology platforms and communications strategies an asset Certification in a recognized Food Services Management program or eligible for membership in Canada Society of Nutrition Managers (CSNM).
• Advanced Food Safety designation.
• Valid BC Driver’s License as local area travel requires the use of a vehicle.

Knowledge & Abilities

• Demonstrated ability to lead on a strategic level.
• Demonstrated ability to plan, consolidate, and deliver high quality services in a cost-efficient, customer-focused manner.
• Broad knowledge of the health care system.
• Demonstrated ability to lead and motivate teams through effective coaching, mentoring, and performance management.
• Demonstrated financial management skills including budgeting, understanding of operational expenses and brand financial management.
• Demonstrated knowledge of quality assurance systems.
• Knowledge of industry-recognized Food Safe and infection control procedures.
• Demonstrated ability to resolve issues in a customer service environment, tactfully and equitably, with minimal supervision.
• Demonstrated ability to handle stressful situations in a consistent and positive manner.
• Demonstrated analytical, problem solving and dispute resolution skills.
• Excellent communication skills with various levels of the organization, both orally and in writing.
• Ability to promote and ensure compliance with local regulations and accreditation standards.
• Demonstrated ability to work effectively, both independently and as part of a team.
• Effectively prioritize workload and ability to work under pressure to meet deadlines.
• Demonstrated ability to operate related equipment including relevant computer applications.
• Physical ability to perform the duties of the position.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2022.

Please note that a resume is required to apply to this posting.

Hours of Work may vary due to project requirements.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Refer to the https://my.vch.ca/working-here/job-postings site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.