About Tabush Group
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
New York, NY, US
Year founded
2000
Job description
Salary: $50,000-$75,000
Job Title:DesktopSupport Engineer NYC
Watch a quick60-second video about this role:https://somup.com/cOeTrRVcuCs
About Us
Wereamid-sizedMSP based in New York City. We support clients nationwideto help themsimplify,secureand enhance their IT.Our core values arecare, innovation,integrityand teamwork. We live by these values every day in how we support our clients and each other.
About the Role
WereseekinganexperiencedDesktopSupportEngineerwith a strong MSP background supporting desktops, end users, and business applications.Youllwork oncomplex workstation issues, handle VIP-level support, and help standardize and secure client environments.Youllhave the opportunity to work alongside our Desktop Support teamlead in our NYCoffice.
Key Responsibilities
- Resolvedesktop and end-user issues (Windows, Mac, Microsoft 365,virtual desktop,and business apps)
- Troubleshoot and resolve advanced workstation, networking, and peripheral problems
- Manage Microsoft 365 and Azure AD environments, including security, access, and policies
- Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance
- Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive)
- Providewhite-glove supportfor VIP users and executives
- Contribute to documentation, process improvements, and team knowledge sharing
Required Experience & Skills
- 2+ years in an MSPor ITenvironment
- Advancedexpertisewith Windows 10/11, Microsoft 365, and Azure AD
- Strong troubleshooting across desktops, applications, networks, and security tools
- Experience with PSA/RMM platforms (Autotask,DattoRMM,ITGlue,etc.)
- Excellent English communication skills written and spoken
We strongly encourage applicants to includea short introductionvideo, as it significantly strengthens your application.
tabush.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Engineer?
A: To succeed as a Desktop Engineer, key technical skills include proficiency in operating systems (Windows, macOS, Linux), desktop management tools (Microsoft System Center, SCCM), and scripting languages (PowerShell, Python). Additionally, strong problem-solving skills, attention to detail, and effective communication are essential soft skills, as they enable Desktop Engineers to troubleshoot complex issues, collaborate with stakeholders, and provide clear technical guidance. By combining these technical and soft skills, Desktop Engineers can efficiently manage and maintain desktop environments, ensuring high uptime and user satisfaction, which in turn supports career growth and effectiveness in the role.
Q: What is the career path for a Desktop Engineer?
A: A Desktop Engineer's typical career progression involves starting as a Junior Desktop Engineer or Help Desk Technician, where they troubleshoot and resolve basic desktop-related issues, then advancing to a Desktop Support Engineer or Senior Desktop Engineer role, where they oversee more complex desktop deployments, migrations, and maintenance. As they gain experience, they can move into senior roles such as Desktop Engineering Lead or IT Infrastructure Manager, where they oversee large-scale desktop projects and teams. Key opportunities for skill development include learning about virtualization, cloud computing, and cybersecurity, which can lead to long-term career prospects in IT leadership, architecture, or specialized roles like DevOps or Cloud Engineer.
