Full-time
Posted 4 days ago
Job description
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Join Our Team as a Table Games Floor Supervisor!
Step into the heart of the action and be a key leader on our casino floor! As a Table Games Floor Supervisor, you'll bring the thrill of gaming to life by guiding our dealers, elevating the guest experience, and ensuring every table runs with precision and integrity. If you thrive in fast-paced environments, love connecting with people, and know your way around the tables, this is your chance to shine.
Job Purpose:
Supervises dealers in an assigned table section
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
- Promotes guest relations by greeting players in a friendly and courteous manner and learning and using the names of regular players. - 25%
- Facilitates the accurate collection of revenue by ensuring dealers are observing proper procedures and initiating corrective action as needed. - 25%
- Protects game integrity by scanning assigned tables for irregularities in dealing procedures, informing Shift Manager accordingly, making rule decisions as needed, and resolving guest disputes. - 25%
- Supervises Dealers by offering correct dealing procedures, documenting training and counseling in the Team Member Performance Log, and initiating disciplinary actions and/or commendations with assistance if needed. - 15%
- Ensures departmental processes are initiated and/or completed by preparing forms and documents as required. - 10%
Job Specifications:
Education and Experience:
Essential:
- High School Diploma or G.E.D.
- 2 years of dealing experience
- Experience dealing craps or roulette
Desirable:
- Table games floor manager experience and/or training
- Experience scheduling dealers and dealer rotations
- Tribal gaming experience
Skills and Knowledge:
Essential:
- Proficiency in all rules and procedures applicable to black jack games, game protection, and accounting and dealing processes
- Ability to communicate effectively with players and team members
- Ability to understand and follow verbal directives and written directions
- Ability to provide guidance to table game team members
- Ability to maintain professionalism and composure
- Ability to perform simple mathematical calculations
- Ability to complete forms and documents
- Ability to stand or walk for up to six hours at a time
- Ability to work in a smoking environment
- Ability to accept constructive criticism
- Ability to appear for work on time
- Ability to work any shift
- Ability to work overtime
- Working knowledge of MS Word and Outlook
Desirable:
- Basic understanding of rules and procedures applicable to pai-gow and/or poker games
- Ability to rate guest playing skills
- Ability to card count
- Advanced computer skills
- Multi-lingual
Supervisory/Managerial Accountability:
Direct: None
Indirect: None
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Table Games Floor Supervisor?
A: To succeed as a Table Games Floor Supervisor, key technical skills include proficiency in table games rules, procedures, and operations, as well as knowledge of casino management systems and security protocols. Essential soft skills include strong communication and interpersonal skills, conflict resolution abilities, and the capacity to multitask and prioritize tasks under pressure. These strengths enable the supervisor to effectively manage table games operations, resolve customer complaints, and maintain a positive and secure gaming environment, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Table Games Floor Supervisor?
A: A typical career progression for a Table Games Floor Supervisor in the gaming industry involves starting as a Table Games Dealer or Pit Clerk, then advancing to a Pit Boss or Table Games Supervisor role, and eventually moving into senior positions such as Assistant Table Games Manager or Table Games Manager. Key opportunities for skill development and professional growth in this role include learning about game rules, player psychology, and conflict resolution, as well as developing strong communication and leadership skills. Long-term career prospects for a Table Games Floor Supervisor may include transitioning into casino management, becoming a department head, or pursuing roles in gaming compliance, regulatory affairs, or hospitality management.
