$85K/yr
Full-time
Posted 28 days ago
Job description
The Field Service Engineer supports mission-critical power facilities by performing automatic transfer switch (ATS) startups, system modifications, warranty service, emergency response, and preventive maintenance. This is a hands-on, customer-facing role requiring strong electrical troubleshooting skills, safety awareness, and the ability to work independently in high-reliability environments.
This role supports facilities such as data centers, telecommunications sites, healthcare facilities, airports, and other critical infrastructure, where uptime and compliance are essential.
Must-Have Skills, Experience, and Education
- High School Diploma or GED
- 3+ years of Field Service Engineering experience
- Experience supporting electrical power systems (low voltage through medium voltage switchgear)
- Experience working in critical power environments (data centers, healthcare, telecom, airports, etc.)
- Experience testing and servicing automatic transfer switches (ATS)
- Ability to read and interpret electrical schematics and blueprints
- Familiarity with applicable electrical codes and industry standards
- Strong customer service and communication skills
- Ability to manage projects, meet timelines, and work within budget guidelines
- Self-directed with a strong commitment to customer satisfaction
- Willingness to participate in a 24/7 on-call rotation
- Valid driver's license in good standing
- Authorized to work in the U.S. without current or future sponsorship
Nice-to-Have Skills, Experience, and Education
- 5+ years of field service experience in power distribution or protection systems
- Associate or Bachelor's degree in Electrical Engineering or related field
- Strong understanding of power distribution, DC/AC systems, and voltage circuit theory
- Advanced troubleshooting experience in mission-critical environments
- Excellent time management, organization, and follow-up skills
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Field Service Engineer?
A: To succeed as a Field Service Engineer, key technical skills include proficiency in mechanical or electrical systems, troubleshooting and repair techniques, and familiarity with industry-specific software and tools. Soft skills such as strong communication and interpersonal abilities, adaptability, and problem-solving skills are also crucial, as they enable engineers to effectively interact with customers, diagnose complex issues, and provide timely solutions. By combining these technical and soft skills, Field Service Engineers can deliver high-quality service, build strong customer relationships, and drive career growth through opportunities for professional development and advancement.
Q: What is the career path for a Field Service Engineer?
A: A Field Service Engineer's typical career progression involves starting as a Field Service Technician, where they gain hands-on experience and troubleshooting skills, then advancing to a Senior Field Service Technician or Field Service Supervisor role, overseeing teams and coordinating repairs. As they gain experience and leadership skills, they can move into mid-level roles such as Field Service Manager or Technical Support Manager, overseeing entire teams and implementing process improvements. Ultimately, senior Field Service Engineers can transition into senior leadership positions, such as Operations Manager or Director of Field Services, or pursue specialized roles like Technical Sales or Product Development.
