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Office Assistant/Receptionist

Office Assistant/Receptionist

Shopko Optical

Whitewater, WI • On-site

$16.25 - $21.50/hr

Full-time

Medical, Vision, Retirement, PTO

Posted 3 days ago

Shopko Optical rating

5.9

Company rating: 5.9 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

23rd of 38 rated optical retailers

Job description

POSITION SUMMARY:

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our Teams who Take Care of our Patients

  • Competitive Wages
  • 401K with Match
  • Vacation Pay/Personal Day
  • Volunteer Time Off
  • Sick Pay for Hourly Teammates
  • Health & Wellbeing Benefits
  • Voluntary/Cafeteria Offerings
  • Employee Assistance Program
  • On the Job Training & Certification
  • Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Greet patients and customers

• Answer the telephone in a professional manner

• Book appointments accurately

• Other duties as assigned

OPERATIONAL STANDARDS

• Confirm appointments

• Process transactions in the optical billing and point of sale systems

• Process medical billing information

• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Diploma or equivalent

• Previous experience in an office is preferred

• Basic computer skills

• Able to handle multiple customer interactions/phone calls at a time

• Excellent organizational skills

• Able to work cross-functionally with excellent attention to detail and follow through

• Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

• Able to read and write at a high school graduate level

• Able to sit or stand for extended periods of time

• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

• Ability to lift 10 to 20 pounds

• Ability to see (Near, Distance, Color, and Depth Perception)

• Manual and finger dexterity, as well as hand/arm steadiness

• Ability to grip and hold items

• Good eye and hand coordination

• Able to operate a cash register, various optical equipment and tools

• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

What Shopko Optical employees say

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Frequently asked questions

Q: What skills or qualities help someone succeed as a Dental Office Receptionist?

A: To succeed as a Dental Office Receptionist, key technical skills include proficiency in dental software, electronic health records (EHRs), and scheduling systems, as well as basic dental terminology and knowledge of insurance policies. Soft skills such as excellent communication, interpersonal, and organizational abilities are also crucial, enabling the receptionist to effectively manage patient flow, handle phone calls, and maintain a welcoming office environment. By combining these technical and soft skills, a Dental Office Receptionist can provide exceptional patient care, streamline office operations, and support the overall success of the dental practice.

Q: What is the career path for a Dental Office Receptionist?

A: A typical career progression for a Dental Office Receptionist may begin with an entry-level role, such as a Front Desk Coordinator, where they manage patient schedules, handle phone calls, and perform administrative tasks. As they gain experience, they may move into mid-level roles like a Practice Manager or Office Coordinator, where they oversee daily operations, supervise staff, and implement office policies. Senior roles, such as a Dental Office Administrator or Director of Operations, may involve strategic planning, budgeting, and leading a team to achieve office goals, providing opportunities for significant skill development and professional growth.

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Shopko Optical job posting for a Office Assistant/Receptionist in Whitewater, WI with a salary of $16 to $22 Hourly and benefits including Medical, Vision, PTO, and Retirement with a map of Whitewater location.