CATERING SALES COORDINATOR

Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.

About Us:

As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!

Your Role:

Our successful Convention Services Manager promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.

Keys to Success in this Role:

• College degree in related field or two years of related experience in lieu.
• Three years of sales or experience as an event planner or CSM.

• Meet with client and take turnover of business from sales team members.
• Conduct site inspections and client presentations.
• Keep in touch with clients via means such as phone calls, emails, letters, and in person meetings.
• Respond to inquiries within a day.
• Maintain and log all client communications and needs.
• Manage information in Delphi.
• Develop menus and price specialty menus with Executive Chef.
• Identify and execute opportunities to upsell.
• Develop and communicate banquet event orders (BEOs) and changes to BEOs.
• Work with banquet department to ensure event execution runs smoothly.
• Interface with other departments (i.e. AV, Facilities, Saratoga Club) as necessary to meet the needs of the guest.
• Work with outside vendors to coordinate them on-site.
• Required to work flexible hours, including nights, holidays and weekends as needed.
• Able to work independently.
• Performs all other duties as assigned.
• Promotes outstanding customer relations.

Why Saratoga Casino Hotel?

• Competitive wages and benefits (Health, Dental, and Vision)
• Long term opportunities for growth and advancement
• A robust employee recognition program with an annual awards dinner
• Discounts here and at other local retail stores and service providers
• Team Member celebrations for holidays and other special events
• 401(k) and Roth IRA plans with immediate vesting and employer match up to 4%
• Hands for Hope- voluntary program for Team Members to dedicate their time to help uplift causes and organizations that have a positive impact on our community
• Delicious FREE meals in team dining!
• And so much more!