General Manager

POSITION SUMMARY:

Responsible for managing restaurant operations. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

How it's Done...

People

• Monitors staffing levels; recruits and selects employees to talent and job profiles
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
• Assigns activities and tasks
• Identifies and develops internal candidates for management and Team Leader positions
• Treats employees with respect and dignity and regularly recognizes and rewards employees
• Complies with all state and federal labor laws and regulations

Guest Service

• Manages daily activities to achieve excellence in restaurant operational performance
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
• Reviews practices and modifies as needed to continuously improve the guest experience
• Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service

Business Results

• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
• Identifies trends and implements action plans for improvement
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
• Considers cost/benefit impact of financial decisions and works to protect the brand
• Monitors costs and adherence to budget and restaurant goals

It's All About...

Keeping it Real

• Being passionate about the Brand
• Being genuine and humble
• Having a desire to be of service to others
• Embracing diversity
• Leading by example
• Serving One Another
• Leading through your people
• Treating everyone with respect and dignity
• Creating an environment that enables people to be their best
• Celebrating successes
• Never walking past a problem

Serving the Guest

• Bringing the brand to life
• Knowing our guests
• Creating an environment that meets our guests' expectations
• Delivering cravable flavors and ravable service
• Setting the course for the team

Learning & Growing

• Teaching, leading and coaching
• Collaborating with peers
• Hiring and building talent
• Embracing the need for personal growth and development

Delivering Results

• Manage and growing a business
• Building connections with guests and the community
• Protecting the Brand by following established procedures
• Taking initiative to grow the business
• Being accountable for personal and team results

POSTION REQUIREMENTS:

High school diploma or equivalent education required; age requirements may apply in order to remain in compliance with State and Federal laws. Minimum of 1+ years' experience as a Team Leader or Assistant Manager in a customer service environment with some P&L responsibility. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer /POS skills are required; must meet the minimal criteria in background check. Must successfully complete the in-house management training program. Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must make a minimum commitment of 45 hours per week with shifts of varying times and lengths. Must be available and willing to work a variety of days/times including weekends and evenings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.