Restaurant Supervisor

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Responsible for the management of all aspects of the restaurant operation, in accordance with hotel standards. Will direct, implement, and maintain a service and management philosophy which serves as a guide to respective staff.

• Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations.
  • Understands associates positions well enough to perform duties in associate’s absence. Understand local contract and adhere to it.
  • Responsible for the day to day operation for all restaurant functions, to include efficient and effective running of all events ensuring operating costs are minimized.
  • Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
  • Responsible for the supervision, upkeep, safety and cleanliness in food preparation areas, refrigeration, storage areas, hallways, corridors and storerooms.
  • Responsible to adhere to enforce all proper trash procedures.
• Produce current and creative displays that speak to hotel concepts.
  • Maintain up to date knowledge of local competitor’s food and beverage offerings.
  • Control requisitioning of food and beverage quantities by forecasting volume to achieve maximum profitability by avoiding over/under production.
  • Establish steps of service for all outlets and monitor associates to ensure compliance.
  • Ensure leadership floor coverage during peak outlet hours.
  • Conduct monthly micros audits to ensure correct pricing and accurate associate access levels.
  • Manage day to day operation to consistently inspect all restaurants / outlets to ensure that the correct standards are being maintained. Responsible for ensuring a level of high-quality cleanliness, service, food quality and presentation.
  • Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
  • Familiarizes oneself with repeat client/guests to ensure consistent recognition.
  • Communicates daily with outlet leadership team to discuss daily events, business forecast, special projects and status of associates.
  • Supervise the outlet sanitation operation and timing of service out of the kitchen. Ensures prompt delivery and quality control from point of departure to arrival.
  • Responsible for ensuring that all financial and personnel related administrative duties are completed accurately and on time in accordance with company policies and procedures. i.e.) invoices, daily recap, requisitions.
  • Responsible to conduct daily stand up meeting with associates to ensure relevant information is communicated.
  • Responsible for cleanliness and organization of all restaurant space, FOH & BOH. Ensure all areas are clean and public space is configured to blueprint layout when not in use.
  • Schedule and conduct daily/weekly walk-throughs. Responsible to maintain all furniture, fixtures and equipment to a high standard. Work with Engineering to submit work order and scheduling of maintenance.
  • Schedule and conduct monthly food and beverage inventories.
  • Review staffing levels to ensure guests service, operational needs and financial objectives are met. Ensures and maintains productivity level of associates.
  • Handles all special requests and pop ups as needed.
  • Monitor and develop team members by training, supervising, follow up and hands on management. Hold associates accountable when not meeting job performance.
  • Assist in developing specific goals and plans to prioritize, organize and accomplish set goals.
  • Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making.
  • Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention.
  • Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments.
  • Maintain a professional, neat and organized appearance according to Omni standards.
  • Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
  • Conduct/attend all required department trainings and meetings.
  • Perform any other duties required by senior management.

• • Position requires a minimum of two years progressive experience in Food & Beverage.
  • Union environment experience preferred.
  • Must possess the ability to handle stressful and busy hotel operations.
  • Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings.
  • Demonstrated ability to handle progressive discipline/coaching discussions.
  • Proven ability to engage associates at all levels.
  • Demonstrated ability to work with Sales and Catering leadership.
  • This individual must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
  • Must meet standards of appearance and maintain a high level of personal hygiene at all time.
  • Must be passionate about providing warm, engaging and personalized service.
  • Serve Safe certified food manager | Unexpired TIPs required.
  • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
  • Candidate must have extensive hands-on food and beverage knowledge and experience including, inventories, and P&L responsibilities.
  • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.