Front Desk Receptionist
Indianapolis, IN – Contract Rate: $20/hr on W2
1. Phones – Utilizing excellent customer service, answer agency main phone line via MS Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
2. Phone Log – Calls received will be entered into a log.
3. Voicemails – Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
4. Guests/Visitors/Cameras – Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
5. Contact Listings – Maintain a current contact listing for the agency and important numbers listing.
6. Package Deliveries – Notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
7. Scanning – Back up for assisting with scanning old paper files into an online electronic software system.
8. Administration – Various administrative assistance duties as needed. Training provided for all systems. Knowledge of MS Office recommended.
Skill - Required / Desired - Amount - of Experience
Previous administrative assistant experience with strong written communication skills. - Required - 5 Years
Previous receptionist experience answering high-volume main phone lines. - Required - 5 Years
Previous experience in MSTeams for receiving/forwarding calls, as well as for internal/external meetings. Will train, if needed. - Required - 2 Years
Previous customer service experience in a customer-facing role with strong verbal communication skills. - Required - 2 Years
Working knowledge of all MS Suite or Office 365 - including data entry and the ability to learn additional software programs as needed. - Required - 2 Years
High School diploma or equivalent - Required - 4 Years
Associates degree or administrative assistant certification and/or equivalent work experience. - Highly desired - 2 Years
