Certification Specialist 1 Chicago

The National Restaurant Association and National Restaurant Association Educational Foundation are proud to be part of a highly respected industry, providing hospitality, opportunity, and quality of life. Much like the industry we represent, we have a dynamic, diverse and inclusive culture, grounded in trust, hospitality, collaboration and innovation. This is exactly what we are looking for in a Certification Specialist 1.

The Certification Specialist I position works in collaboration with the Customer Operations, Exam Development and Program Compliance departments. The Certification Specialist I must consistently demonstrate a thorough understanding of exam processing, development, security, and administration procedures. This will be displayed by following departmental procedures, responsiveness, quality, follow-through, and the ability to clearly communicate in a professional manner. This role is in a fast-paced environment and requires extensive data entry that must be completed efficiently, accurately and within specified timeframes.

Responsibilities:

• Works as part of Certification team to accomplish Association goals.
• Assists the Certification Supervisor to accomplish departmental goals.
• Supports all internal team members and departments following the Association mission and values while promoting Association culture.
• Efficient and accurate processing and sending of exams, answer sheets and certificates within established timeframes.
• Extensive knowledge and practice of exam security violations, examination administration policies and exam processing processes/procedures.
• Efficient and accurate data entry of exam, proctor/instructor, and examinee information
• Maintains high level of security of exams and personal examinee and proctor/instructor data at all times.
• Research and resolve situations where identified tasks are outside of the normal processing timeframe
• Handles internal and external customer and vendor requests in a professional, customer-focused, and timely manner.
• Assists other members of the Certification team when needed.
• Additional projects/tasks assigned by the Certification Supervisor.

Responsibilities:

• High school diploma or equivalent required.
• Experience: 2 years of experience in data entry or general office administration.
• Skills to effectively work in a fast paced and ever-changing environment with a strong attention to detail.
• Versatility and Multi-tasking are required.
• Specifically, proven experience in completing repetitive task with a high degree of accuracy required.
• Excellent written, oral, and interpersonal communication skills required. Capacity to communicate with customers and staff required. This includes the ability to communicate technical and complex information.
• Ability to maintain punctuality, while adhering to the assigned work schedule required.
• Ability to maintain confidentiality or work records and projects.
• Proficiency in computer programs (e.g. Microsoft office). Act with integrity, honor, and character.
• You will bring enthusiasm, collaborative work style, inquisitive attitude, flexibility, creativity, focus on excellence, and overall "great to work with" demeanor.
• Travel required: No travel is required for this position.
• Hours may fluctuate moderately to accommodate business activity. Schedules are subject to change based on organizational needs. There may be occasions that require overtime.
• Environmental Conditions: Work is primarily performed within a cubicle. Subject to standard background noise found in an office environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information and testing, family and medical leave, protected veteran status, or any other characteristic protected by law. We strongly encourage women, people of color, people with disabilities and veterans to apply for our job openings. This commitment supports our policy of developing and capitalizing on the abilities of all our team members, as well as selecting, developing and promoting those who are best qualified.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)