$17.13/hr
Full-time
Posted 12 days ago
Job description
WHAT'S IN IT FOR YOU
- Competitive salary of $17.13 hr. with discretionary performance bonuses 2x a year!
- Complimentary meals and covered team member parking.
- Company-paid gaming licenses (Class A & Class B)
WHAT YOU’LL DO
- Exemplifies MCR’s values and sets a great example by always demonstrating excellent guest service and professionalism.
- Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
- Assemble food orders at the expeditor station or assist Chef/Sous Chef with assembling food orders, ensure orders are prepared according to the description on the servers’ ticket.
- Prompt delivery of food from kitchen to guest in a professional manner and in accordance with service standards.
- Assist food servers and bussers by clearing used dishes and refilling beverages.
- Perform side-work, and any other opening or closing duties as required. Ensures that wait staff stations and expediting areas are clean and maintained throughout shift.
- Alert management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
- Communicate any additional requests from guests to the food server immediately.
- Create, maintain, and facilitate a positive work environment; promotes positive team member relations and reports issues to the appropriate personnel.
- Other duties as assigned.
WHAT YOU’LL BRING
- Ability to obtain a Class III B gaming license.
- Food service experience preferred.
- Customer service experience and/or training preferred.
- A valid WA State Food Health Card/Food Handlers Permit required.
- A valid WA State Class 12 Alcohol Permit or Class 13 Permit required
HOW YOU’LL BE SUCCESSFUL
- Knowledge of health & safety standards, and safety regulations as required.
- Ability to demonstrate a well-groomed presence and always maintain a professional appearance and attitude.
- Ability to follow specific instructions, both oral and written. Read, write, and speak English fluently.
- Ability to provide excellent guest service.
- Ability to work various shifts.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Food Runner?
A: To succeed as a Food Runner, key technical skills include proficiency in operating a point-of-sale system, knowledge of menu items and ingredients, and the ability to navigate a kitchen and dining area efficiently. Soft skills such as strong communication, teamwork, and time management skills are also crucial, as Food Runners must effectively coordinate with kitchen staff, manage multiple orders, and maintain a high level of customer satisfaction. By possessing these technical and soft skills, a Food Runner can efficiently deliver orders, resolve issues, and provide excellent customer service, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Food Runner?
A: A Food Runner's typical career progression involves starting as an entry-level Food Runner, where they learn to efficiently deliver food to customers, develop communication skills, and understand restaurant operations. As they gain experience, they may move into mid-level roles such as Server Assistant or Host/Hostess, where they can develop leadership skills and take on more responsibilities. Senior roles, like Restaurant Manager or Assistant Manager, often require Food Runners to have honed their problem-solving, time management, and customer service skills, and to have a deep understanding of the restaurant's operations and customer needs.
