About Miami Children's Museum
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Industry
Non-profits
Company size
51 - 200 Employees
Headquarters location
Miami, FL, US
Year founded
1983
Job description
Description:
Miami Children's Museum is looking for a new Museum Ticket Sales Associate to join their team!
Miami Children’s Museum is a 501(c)(3) non-profit educational institution, which meets the needs of all children in our multicultural community. The Museum offers interactive exhibits, programs and learning materials related to arts, culture and our community. Miami Children’s Museum encourages visitors of all ages to play, learn, imagine and create together.
The Museum Ticket Sales Associate is responsible for greeting and assisting all visitors, operating POS systems for the purpose of selling admissions to the public and promoting the purchase of memberships. Also responsible for answering the museum’s telephone switchboard promptly and professionally and lending administrative support to other departments in the executive offices.
ESSENTIAL FUNCTIONS:
- Greet visitors in a courteous and friendly manner with a smile and great attitude!
- Open, operate and close POS operations daily. Reconcile cash drawers daily upon closing.
- Promote membership sales to visitors purchasing admission tickets.
- Input membership information into Raiser’s Edge database.
- Serve as a customer service representative and provide information to visitors as requested.
- Screen telephone calls and route them to the appropriate department(s)
- Be knowledgeable about all revenue-based opportunities at MCM and “sell” the opportunity when needed
- Assist the Associate Director of Sales in the scheduling of the museum’s camps, group tours, and birthday parties
- Assist the Marketing and Sales Department in performing related research assignments.
- Receive all mail/packages and distribute to appropriate departments in a timely manner
- Coordinate all courier pick-ups
- Maintain the organization of the copy room and break room
- Assist with the ordering of office supplies and preparing invoices
- Other duties as assigned.
- Graduate from an accredited high school or G.E.D.
- Highly organized individual.
- Experience with modern sales techniques and equipment.
- Ability to interact with the public in a positive and enthusiastic manner.
- A minimum of one year of verifiable customer service and/or sales experience.
- Bilingual (English/Spanish) is preferred.
miamichildrensmuseum.org
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Ticket Seller?
A: To succeed as a Ticket Seller, key technical skills include proficiency in ticketing software, knowledge of event schedules and availability, and the ability to process transactions efficiently. Soft skills such as excellent communication, problem-solving, and customer service skills are also crucial, as Ticket Sellers must handle customer inquiries, resolve issues, and provide a positive experience. By combining these technical and soft skills, Ticket Sellers can effectively manage ticket sales, build customer loyalty, and contribute to the overall success of the organization.
Q: What is the career path for a Ticket Seller?
A: A Ticket Seller's typical career progression involves starting as a Ticket Sales Associate, where they learn to handle customer inquiries, process transactions, and manage ticket inventory. As they gain experience, they can move into mid-level roles such as Ticket Sales Supervisor or Box Office Manager, overseeing staff, managing sales strategies, and optimizing ticket sales processes. Senior roles like Ticket Sales Manager or Venue Operations Director may involve leading teams, developing business strategies, and collaborating with event organizers to drive revenue growth and enhance the overall customer experience.
