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Players Club Representative Jobs (NOW HIRING)

Grand Lake Casino

$14/hr

Players Club Representative Department : Marketing Classification : Key Exemption Status : Non-exempt Reports To: Refer to Org-Chart Pay Grade : $14.00 per hour Location : All GLC Properties Position ...

Seminolehardrock

To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Player's Club Representatives are Guest Service Ambassadors for our property and are directly ...

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How much do players club representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for players club representative in the United States is $15.28, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.79 per hour, depending on experience, location, and employer.

What is a players club representative?

A Players Club Representative is responsible for assisting casino guests with loyalty program enrollment, promotions, and rewards. They explain benefits, issue player cards, and ensure excellent customer service. Representatives also answer questions about club perks, track player activity, and help resolve any account-related concerns. Their goal is to enhance the guest experience and encourage repeat visits through personalized service.

What does a players club representative do?

As a Players Club Representative, you can expect a fast-paced workday that involves greeting guests, enrolling new members into the rewards program, explaining benefits, and assisting with account questions or issues. You'll regularly interact with casino patrons, process promotional offers, update databases, and coordinate with other departments to ensure smooth service delivery. The position often requires standing for extended periods, using computer systems, and occasionally working evenings, weekends, or holidays. It’s a highly interactive role that plays a key part in enhancing the overall guest experience and driving player loyalty.

What are the key skills and qualifications needed to thrive in the players club representative position, and why are they important?

To thrive as a Players Club Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with casino management systems, player tracking software, and basic office tools such as POS terminals is often required. Outstanding interpersonal skills, problem-solving abilities, and a friendly, enthusiastic attitude set top candidates apart. These competencies are vital for ensuring a positive guest experience, effectively addressing member inquiries, and accurately managing rewards programs in a fast-paced casino environment.

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Players Club Representative jobs near you
Infographic showing various Players Club Representative job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 62% Physical, 1% Hybrid, and 37% Remote job distribution, with an average salary of $31,772 per year, or $15.3 per hour.

Players Club Rep

Cape Canaveral, FL

Victory Casino Cruises
201 - 500 employees
Learn more about Victory Casino Cruisesexternal

Full-time

Re-posted 6 days ago

Job description

Player Club Rep
Opens Players Club accounts, provides customers with information regarding the property and its amenities, greets buses, and actively markets and promotes current and upcoming property promotions and events. Develops guest loyalty, relationships and direct marketing programs
ESSENTIAL JOB FUNCTIONS:
· Serve as initial contact and key data entry clerk for Players Club database information
· Identify and gather information on valuable guests through observation, analysis, personal contact and service
· Develop guest loyalty, relationships and direct marketing programs
· Provide services to response to guest requirements
· Conduct informal surveys and queries
  • Greets customers as a representative of Victory Casino Cruises and provides information concerning casino programs and amenities, hotels and restaurants, and the Players Club program
  • Issues promotional amenities, redeems coupons, maintains accurate records in Players Club accounts and maintains inventory control records
  • Ensures accuracy of gaming patron data when accessing account information
  • Must project professionalism, and a consistently friendly and outgoing personality
  • Ensures Players Club area is clean and free of safety hazards
  • Resolves service problems according to established guidelines
  • Communicates and reports on guest feedback including specific guest issues and actions taken or suggested actions to resolve the guest issue
  • Provides superior and personalized guest service to all gaming patrons
  • Assists with Marketing events and promotions as needed
  • Adheres to regulatory, departmental and company policies in an ethical manner and encourages others to do the same
  • Other duties as assigned by Lead Players Club Representative, Players Club Supervisor and/or Players Club Manager
  • No experience necessary
Victory Casino Cruises has a No Visible Tattoo Policy.
For this position you must be cleared of all arm, hand, face amp; neck tattoos.
You will be required to obtain a TWIC and MMC. Acceptable documents to obtain badging are Passport OR Government issued photo ID and certified copy of Birth Certificate. Supporting documents would be needed for a name change.

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