Field Service Engineer I

POSITION SUMMARY:

The Field Service Engineer is responsible for installation, preventive maintenance, repair, and all other instrument services for MSD equipment in their assigned region. Extensive travel is to be expected, both within their territory and elsewhere as required. 

DUTIES AND RESPONSIBILITIES

• Perform Installation, Operational and Performance Qualification (IQOQPQ) of MSD instruments at customer sites.
• Perform preventive maintenance and repairs on MSD instruments in the field.
• Troubleshoot issues and remotely assist customers via phone and email. Perform unscheduled maintenance if necessary.
• Maintain accurate and up-to-date records for services rendered.
• Specific duties may vary depending upon departmental requirements.

EXPERIENCE AND QUALIFICATIONS

• Associate’s degree in an engineering discipline.
• Minimum 3 years of experience in field service.
• Experience using basic hand tools and inspection equipment required.
• A background in the life science drug discovery marketplace is a plus.

KNOWLEDGE, SKILLS AND ABILITIES

• Working knowledge of instrument repair with a strong understanding of mechanical & electronic dynamics. 
• Familiar with ISO Standards and Good Manufacturing Practices.
• Logical problem solving and demonstrated ability to organize and move project tasks forward in an orderly and structured fashion.
• Solid oral, written communication and interpersonal skills. Effectively communicate issues/problems and results that impact schedules.
• Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time-sensitive deadlines and deliverables.
• Proficiency in Windows & MS Office. 
• Proficiency in Salesforce or other similar CRM systems is a plus.
• Ability to effectively organize schedule and plan efficient travel between customer locations.
• Ability to independently complete assignments with minimal supervision.
• A natural curiosity to investigate and fix problems with instrumentation. 
• Ability to travel extensively that can include overnight stays and working work outside normal business hours as needed.

PHYSICAL DEMANDS

• While performing the duties of this job, the individual is frequently required to sit and stand for long periods. The individual is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; reach with hands and arms. 
• The individual is required to move/lift up to 50 pounds and may occasionally assist in moving/lifting objects of greater than 50 pounds but not to exceed 75 pounds.

WORK ENVIRONMENT

This position requires up to 80% travel to customer sites up to five days a week. 

COMPENSATION SUMMARY

The annual base salary for this position ranges from $67,900 to $100,975. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate’s knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.

BENEFITS SUMMARY

At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

EEO STATEMENT

MSD is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO statement, please visit here. Meso Scale Diagnostics uses E-Verify to validate the work eligibility of candidates.