About Lutheran Social Services of Wisconsin and Upper Michigan
Sourced by ZipRecruiter
Industry
Education
Company size
501 - 1,000 Employees
Headquarters location
Milwaukee, WI, US
Year founded
1882
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 15 days ago
Lutheran Social Services of Wisconsin and Upper Michigan rating
6.8
Based on 10 frontline employees who took The Breakroom Quiz
Job description
Program Supervisor – Housing & Occupancy Services
Full-Time | Residential Services
Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to provide day-to-day leadership and oversight for housing operations supporting two residential buildings serving seniors and adults with chronic and persistent mental illness.. This position supervises and supports Occupancy Specialist staff, ensuring compliance with housing regulations, agency standards, and high-quality service delivery.
Key Responsibilities- Provide direct supervision, coaching, and performance management for Occupancy Specialists
- Support daily housing and occupancy operations across multiple residential sites
- Ensure compliance with HUD, Fair Housing, licensing, contract, and agency requirements
- Oversee accurate completion and maintenance of tenant files, certifications, leases, and waiting lists
- Partner with program leadership to address tenant, building, and stakeholder concerns
- Monitor program performance, productivity expectations, and quality standards
- Support budgeting activities and monitor housing-related expenditures
- Coordinate and support preparation for inspections (HUD, state, municipal, and funder)
- Serve as an agency representative to internal and external partners
- Participate in hiring, training, and ongoing development of housing staff
- May provide limited direct operational support as needed
- Associate's degree in social work, psychology, sociology, or related field required
(Bachelor's degree preferred) - Minimum of 3 years of experience working with a similar population or in a related social services or housing setting
- Supervisory experience strongly preferred
- Knowledge of housing compliance, documentation, and service coordination principles
- Strong written and verbal communication skills
- Proficiency with Microsoft Office applications
- Valid driver's license, reliable transportation, and ability to meet agency driving requirements
- Work is performed in both office and residential settings
- Regular travel between multiple sites is required
- Ability to support staff in environments serving individuals with developmental disabilities
PERKS:
- Public Service Loan Forgiveness (PSLF)
- By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
- Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
- Assistance navigating the PSLF through Summer
- Medical/Dental/Vision Insurance
- Flex Spending for Dependent & Health Care
- Mileage reimbursement
- Paid Time Off
- 10 Paid Holidays
- Ability to Contribute to 403B
- LSS makes annual raises a priority for employees
- Calm Wellness App – Premium Access
- Student loan navigation program with Summer, PBC
- Early Earned Wage Access with UKG Wallet
- Employee Assistance Program
- Service Awards and Recognition
At LSS, we are committed to creating stable housing and supportive services that promote dignity, independence, and community belonging. We offer meaningful leadership opportunities in a mission-driven organization focused on quality and compliance.
Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
What Lutheran Social Services of Wisconsin and Upper Michigan employees say
Hours and flexibility
Workplace
Get the full story on Breakroom
lsswis.org
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Housing Manager?
A: To succeed as a Housing Manager, key technical skills include proficiency in property management software, knowledge of local and national housing laws, and experience with budgeting and financial management. Soft skills such as strong communication and interpersonal skills, conflict resolution abilities, and a customer-focused approach are also essential, as they enable effective relationships with residents, staff, and external partners. By combining these technical and soft skills, a Housing Manager can effectively manage properties, resolve issues, and drive business growth, ultimately leading to career advancement and increased job satisfaction.
Q: What is the career path for a Housing Manager?
A: A Housing Manager's typical career progression involves starting as a Housing Coordinator or Assistant Manager, overseeing day-to-day operations and maintenance, before advancing to a Housing Manager role, where they are responsible for managing budgets, staff, and resident relations. As they gain experience, they can move into senior roles such as Senior Housing Manager or Operations Director, overseeing multiple properties or departments, and developing strategic plans to improve efficiency and resident satisfaction. Key opportunities for skill development include property management software, conflict resolution, and leadership, which can lead to long-term career prospects in real estate development, facility management, or executive leadership positions.
