Restaurant Manager
Landry's HR
Houston, TX
Restaurant Manager
Landry's HR
Houston, TX
Expired: February 23, 2024
Applications are no longer accepted.
- Paid Time Off
- Full-Time
Job Description
Company Info
Restaurant Manager
The Post Oak Hotel at Uptown Houston
The Post Oak Hotel at Uptown Houston
The Post Oak Hotel is the only Texas Forbes Five-Star Hotel and Spa boasting elegant accommodations masterfully blended with extensive conference space, prominent office space, designer fashion, signature dining and sophisticated amenities all in one tower. The 700,000-square-foot tower embraces every desire of savvy business and leisure travelers alike.
The Post Oak Hotel is seeking a Restaurant Manager to join our hotel team. We hire individuals that are committed to providing a remarkable guest experience and changing the standard of luxury. If your skills and talents are a match for our needs, we can open the door to growth and leadership opportunities.
The Post Oak Hotel is seeking a Restaurant Manager to join our hotel team. We hire individuals that are committed to providing a remarkable guest experience and changing the standard of luxury. If your skills and talents are a match for our needs, we can open the door to growth and leadership opportunities.
What we offer you:
- Multiple benefit plans to suit your needs
- Paid Vacation
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts
- Community volunteer opportunities with Landry's League
What you can expect to do:
- Responsible for overseeing all day-to-day operations of restaurant.
- Understands hourly positions well enough to perform duties in employees' absence or during peak volume periods.
- Oversees departmental scheduling and regularly reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws. Monitor alcohol service in compliance with standards and laws.
- Establishes and maintains open, collaborative relationships with Colleagues and ensures Colleagues do the same within the team.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Manages service delivery in outlets to ensure Five-Star level service from entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment, and overall delivery of personalized/memorable service).
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Ensures Colleagues are treated fairly and equitably. Strives to improve Colleague retention and overall job satisfaction.
- Ensures recognition is taking place across areas of responsibility
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Supervises other outlet operations as directed by leadership.
- Superior interpersonal and communications skills including exemplary written and oral communications skills.
- Impeccable attention to detail and sense of urgency in delivering exceptional customer service.
- Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic.
- Ability to establish and maintain a positive and professional working relationship with all individuals.
Apply now if you:
- Aspire to our "Be FAIR" ideals: Be Friendly, Accommodating, Inclusive, and Respectful
- Bachelor's Degree preferred.
- Minimum of 5 years of restaurant management experience, preferably in a luxury setting.
- Should possess a strong knowledge of liquor, beer and wine.
- Hotel or restaurant opening experience preferred.
- Knowledge in and or experience with Forbes 5 Star service standards is preferred.
- Have experience in and a passion for Hospitality.
- Possess excellent written and oral communication skills.
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