Computer Operator - Intermediate

Job Summary:
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of experience in IT Consulting Services. They are seeking a Computer Operator to perform billing data extraction, maintain dashboards, and provide support for ticketing systems among other responsibilities.
Responsibilities:
• Perform monthly billing data extraction from SolarWinds.
• Prepare, analyze, and transpose billing data using Microsoft Excel.
• Support automation of recurring billing and reporting tasks.
• Maintain and update the MITS Executive Dashboard and Power BI reports.
• Assist with asset management and inventory tracking activities.
• Document operational procedures and workflows; coordinate updates with the technical writer.
• Provide Tier 1 support for the BMC Footprints ticketing system.
• Assist the Footprints administrator with updates to forms, workspaces, FAQs, and system changes.
• Communicate clearly and effectively with Clemson staff and contracted consultants.
• Support internal teams with administrative and reporting requirements as directed.
Qualifications:
Required:
• 2+ years of hands-on experience with Microsoft Excel (queries, analytics, reporting, data manipulation).
• 2+ years of experience with Power BI (dashboards, reporting, visual analytics).
• 1+ year of experience with the BMC Footprints ticketing system.
• Strong written and verbal communication skills.
• Ability to collaborate with technical and non-technical stakeholders.
• Ability to work independently, multi-task, and maintain attention to detail.
• High School Diploma with 2+ years of relevant experience, or Bachelor's Degree in any field.
Preferred:
• Experience with Release Management.
• Experience with Change Management.
• Experience with Incident Management.
• Experience participating in software upgrades or environment enhancements.
• Exposure to healthcare IT, Medicaid systems, insurance IT, or eligibility systems (not required but beneficial).
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.