Customer Service Specialist (20-03448)

ICONMA

Evansville, IN

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

Multi-channel contact center position dedicated to building consumer relationships and maintaining brand loyalty through outstanding customer service. Consumer Specialists are experts of Mead Johnson products, promotions and programs, and are the frontline representative of the Enfamil brand.

Responsibilities:
- Drive brand awareness and build consumer relationships to acquire and retain consumers, and extend the use of Enfamil products
- Manage personal productivity, accuracy and quality to achieve personal and departmental performance goals
- Follow through on commitments and recommend well thought out solutions for the consumers
- Create awareness and assist in the growth of our e-commerce Home Delivery Service
- Projects as assigned by management

Requirements:
- Minimum of high school diploma or equivalent. Post high school education preferred
- Minimum of 2 years of working experience in a customer oriented or administrative field
- Experience in diversified customer contacts preferred; i.e. phone, email, chat and social media
- Effective and efficient problem solving skills. Able to listen to understand, review, analyze, interpret and provide solutions
- Excellent writing skills are required
- Strong organizational, time management, interpersonal, and computer skills with attention to details
- Must be proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
- Strong work ethics with good attendance record; dependable and trustworthy
- Self-motivator; ability to work independently and take initiatives
- Positive team player; works well with others, considers other's perspectives to provide constructive solutions
- Capability to adjust quickly to changing priorities, guidelines and processes in a dynamic contact center environment
- Strong desire to assist consumers with attentiveness, patience and genuine sincerity
- Open to feedback and coaching; apply learnings for continuous improvement

Min education:
HS Diploma or GED
- 2 yrs. min Admin/Customer Service experience
- Must have strong communication skills (Social Media, Text, Email, Phone)

Company Description

ICONMA is a certified Woman-Owned nationwide consulting firm providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries.

Our areas of expertise include Information Technology, Engineering, Accounting/Finance, Scientific/Clinical, Professional, Mortgage, Administrative/Clerical, Call Center, Human Resources, and Marketing/Creative. ICONMA has a nationwide presence that helps us support our national clients. For more information, please visit us at www.iconma.com.

Why Work Here?

Amazing opportunity to work for top-notch Clients!

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers’ staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers’ competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee’s and company’s success.