About Inter-Con Security
Sourced by ZipRecruiter
Industry
Investigation and physical security services
Company size
10,000+ Employees
Headquarters location
Pasadena, CA, US
Year founded
1973
$24 - $25/hr
Full-time
Posted 7 days ago
Inter-Con Security rating
5.4
Based on 97 frontline employees who took The Breakroom Quiz
71st of 100 rated security
Job description
Overview
Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.
Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.
Inter-Con is Everywhere Security Matters.
Job Summary:
As a Dispatcher, you will report to the Operations Manager for one Inter-Con Security's largest clients that is expanding into numerous locations in your area! Our growing and dynamic team is focused on supporting the scheduling operations for Inter-Con's most important resources: our security guards. If you have great communication skills, are interested in scheduling, and enjoy working with people, this position is for you! Our leadership team is invested in your success, and we offer training that will ensure you are put in the best possible position to succeed.
Duties/Responsibilities:
Required Skills/Abilities:
Physical Requirements:
Duties, responsibilities and activities may change at any time with or without notice.
Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.
Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.
Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.
Inter-Con is Everywhere Security Matters.
Job Summary:
As a Dispatcher, you will report to the Operations Manager for one Inter-Con Security's largest clients that is expanding into numerous locations in your area! Our growing and dynamic team is focused on supporting the scheduling operations for Inter-Con's most important resources: our security guards. If you have great communication skills, are interested in scheduling, and enjoy working with people, this position is for you! Our leadership team is invested in your success, and we offer training that will ensure you are put in the best possible position to succeed.
Duties/Responsibilities:
- Manage daily scheduling operation and administrative functions
- Support Client requests for additional services and change requests
- Communicate with Officers efficiently and quickly to address gaps in scheduled hours
- Provide frequent updates to the Operations Manager of potential issues regarding scheduled hours, staffing deficiencies, and client requests
- Develop and implement project plans for key strategic initiatives designed to improve scheduling operations capabilities and responsiveness
- Leverage available systems to optimize scheduling and reduce operational costs
Required Skills/Abilities:
- Experience with MS Office Suite
- Excellent Customer Service skills
- Able to interact within Inter-Con's corporate environment and effectively communicate with all levels of management
- Must be able to work effectively in a fast-paced environment and meet strict deadlines
- Excellent time-management, organization and multi-tasking skills required
- Team player with business maturity, enthusiasm, and a positive work attitude
- Sense of urgency
- Experience with Salesforce.com a plus
- Scheduling background
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
Duties, responsibilities and activities may change at any time with or without notice.
Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.
What Inter-Con Security employees say
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Benefits
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Security Dispatcher?
A: To succeed as a Security Dispatcher, key technical skills include proficiency in security software and systems, such as access control and surveillance systems, as well as strong communication and problem-solving skills to effectively respond to emergency situations. Soft skills like attention to detail, critical thinking, and the ability to remain calm under pressure are also essential, as they enable dispatchers to prioritize and manage multiple incidents simultaneously. By combining these technical and soft skills, Security Dispatchers can effectively respond to emergencies, protect people and assets, and support the overall security operations of an organization.
Q: What is the career path for a Security Dispatcher?
A: A Security Dispatcher's typical career progression involves starting as a Security Operations Center (SOC) Agent or Dispatcher, where they respond to security incidents and dispatch security personnel. As they gain experience, they can move into mid-level roles such as Shift Supervisor or Team Lead, overseeing the daily operations of the SOC and mentoring junior staff. Senior roles, like Operations Manager or Director of Security Operations, involve strategic planning, budgeting, and overseeing the overall security program, providing opportunities for advanced skill development in leadership, crisis management, and security strategy.
