Full-time
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Job description
Position Summary
The Warehouse Store Manager is responsible for overseeing daily warehouse operations and retail counter sales within an HVAC distribution facility. This role ensures efficient inventory management, safe warehouse practices, superior customer service, and leadership of warehouse staff. The manager will work the sales counter daily in addition coordinating logistics and customer pickup’s. The manager will drive operational excellence, and maintain a clean, organized, and productive work environment.
Key Responsibilities
- Operations Management
- Oversee daily warehouse activities including receiving, stocking, picking, packing, and shipping HVAC products.
- Ensure compliance with company policies, OSHA safety standards, and industry best practices.
- Maintain accurate inventory records and conduct regular cycle counts.
- Coordinate logistics with vendors, carriers, and internal departments.
Sales & Customer Service
- Manage the store counter, ensuring prompt, knowledgeable, and professional service to HVAC contractors and customers.
- Support sales by processing orders, sourcing parts, and recommending product solutions.
- Promote upselling and add-on products to drive store sales.
Team Leadership
- Supervise, train, and schedule warehouse associates.
- Set performance expectations and conduct regular evaluations.
- Foster a team culture centered on safety, accountability, and customer satisfaction
Qualifications
- 3–5 years of warehouse, distribution, or retail management experience (HVAC or related industry preferred).
- Strong knowledge of HVAC products, parts, and distribution operations is a plus.
- Proven ability to lead and motivate teams in a fast-paced environment.
- Excellent organizational, problem-solving, and communication skills.
- Proficiency in ERP systems, and Microsoft Office.
- Ability to lift up to 50 lbs. and work in a warehouse/retail environment.
Key Competencies
- Leadership & People Management
- Customer Service Orientation
- Inventory & Logistics Control
- Sales-Driven Mindset
- Safety & Compliance Awareness
This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman, Inc.
No phone calls or drop-ins please.
EEO Employer/Vets/Disabled
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Warehouse Manager?
A: To succeed as a Warehouse Manager, key technical skills include proficiency in warehouse management software, knowledge of inventory control systems, and expertise in logistics and supply chain management. Soft skills such as strong communication and leadership abilities, problem-solving and analytical thinking, and the ability to motivate and manage a team are also crucial for success in this role. By combining these technical and soft skills, a Warehouse Manager can effectively oversee warehouse operations, optimize efficiency, and drive business growth, ultimately supporting their career advancement and effectiveness in the position.
Q: What is the career path for a Warehouse Manager?
A: A Warehouse Manager's typical career progression involves starting as a Warehouse Coordinator or Inventory Control Specialist, progressing to a Warehouse Supervisor or Operations Manager, and eventually becoming a Senior Warehouse Manager or Logistics Director. Key opportunities for skill development include supply chain management, inventory control, team leadership, and technology implementation, such as warehouse management systems (WMS) and transportation management systems (TMS). Long-term career prospects may lead to roles like Operations Director, Supply Chain Manager, or even a Director of Logistics and Distribution, offering opportunities to transition into executive or management positions within the logistics and supply chain industry.