Catering Services Manager

Hewing Hotel

Minneapolis, MN

Expired: November 03, 2022 Applications are no longer accepted.

Full-Time

CATERING SERVICES MANAGER

Reports to the Director of Sales: position is exempt

THE ROLE

The Catering Services Manager helps support in detailing all groups and events in the segmentation of weddings and social. This role is not for the faint of heart, so if all aspects of managing groups and event details on a day-to-day basis is not someone's preference, this would not be the role for them.  This position supports the transition from contracting with the Sales Manager to then being the bridge between the client and our operational team. The Catering Services Manager is mainly responsible for working with clients to solidify group rooms and catering details and then creation of event space diagrams, Banquet Event Orders (BEOs), rooms management of cut-off dates and group resumes and final billing for the rooms and events actualized. This position will need to be ready to take on multiple groups and events at once and work to ensure timelines and due dates for our clients and internal departments are always executed to perfection.

WHAT YOU WILL DO

Plan, organize and manage the inhouse details for groups and events (ex. menus, set-up, timeline, group resumes, etc.)
Transition the client from the contracting phase to the detailing phase and be the point of onsite contact through the event, focusing on execution of all aspects of event planning from the signing of a group or event contract including VIP needs, amenities and group resumes
Complete Banquet Event Orders (BEOs) for events and group resumes for group blocks and final review of banquet checks with corresponding billing
Demonstrate acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility
Provide hotel site inspections when asked
Conduct pre-event walk throughs of function spaces prior to events beginning and assist with final billing and payment processing post event
Exercise resourceful skills to provide contemporary set-ups, menus and functions for groups
Demonstrate and ability to produce artistic and innovative custom menus for clients while working closely with Executive Chef on pricing and execution
Work closely with Banquet department on operations and event execution ability to consistently deliver flawless events
Provide overall direction, coordination and ongoing evaluation of operations
Ensure detailed execution of all BEO's and group resumes
Monitor group room blocks and pick up, generating detailed resumes for the operating departments
Work with outside vendors to ensure client satisfaction for all events/groups
Engage in fair and transparent client negotiations to achieve maximum revenue and profit potential while meeting clients' needs
Demonstrate strong ongoing organizational skills in maintaining and documenting all pertinent information specific to group and event accounts ensuring all is documented in Delphi.fdc.
Respond expediently to client requests and needs, being pproud of your ability to adhere to trace dates to ensure we are not delayed in meeting client needs
Unselfishly perform tasks and projects that support client schedules and sales revenue achievement that help the Sales team meet telephone volume, respond to walk-in site inspections and meet evening and weekend appointments as scheduled and required
Willing to take on reasonable requests from Director of Sales, Sales Team, or other Executive Committee members
Build and maintain a trusting and transparent relationship with all stakeholders, specifically taking the time to develop rapport and respect with the individuals of your peer group
Understand who the hotel is and what we aspire to be by following established practices and procedures, projecting the appropriate brand voice and image of each hotel to achieve objectives, public recognition and acceptance
Receive and respond to incoming telephone calls and emails in accordance to hotel standards and assists with overflow calls
Perform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, coordinating appointments and answer telephones according for hotel standards
Prepare written correspondence including letters, contracts, reports, schedule of events and e-mails using MS, Outlook and Sales systems such as Sales Force, IDeaS, Infor/HMS, and other platforms as asked
Maintain accounts, including traces, creating and updating bookings, manipulating events in the function diary and the preparation Banquet Event Orders and group resumes
Maintain the various sales system file systems, both electronic and paper, including account files, program evaluation, databases, master binders for BEOs and resumes
Periodically assist with front of the house operations including greeting and directing guests and working with banquets on quick sets or tear downs
All other responsibilities assigned by management

HOW YOU WILL LEAD

Uphold and role model the company’s principles of People, Place and Character; ensuring your team and peers are also modeling the way of our values that drive collaboration, intuition and translocal hospitality
Communicate effectively with all departments and other stakeholders to ensure we exceed clients’ needs and expectations are satisfied, or better yet, exceeded
Role model the company’s open-door policy and employee engagement practices
Demonstrate a positive work ethic and environment; consistently guiding and monitoring business ethics and good business practice; performing other job-related duties as requested
Ensure a sense of belonging for associates by upholding the company’s values and guidelines for a respectful diverse, equitable and inclusive environment
Be highly analytical in thought and recommendations; although never acting like the smartest person in the room; continually seeking out the facts; being able to express a point of view without it being driven by an ego
Engages others in genuine, warm and friendly conversation, being able to lead and adapt communication and presentation tactics to engage audience, displaying adaptable interpersonal skills for a wide range of audiences and stakeholders
Approach fact finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation
Value the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understanding the difference between transparency and confidentiality

WHAT YOU WILL NEED

Minimum of (3) three years within a Banquet, Catering or Sales role in upscale, lifestyle or luxury hospitality companies
Strong wedding and social experience in both group and event sales
Past experience of working within a boutique-lifestyle hotel company preferred
Willingness to work a flexible schedule in order to meet client needs, which may include weekdays in addition to the required weekend schedule
An understanding of Delphi.fdc, PMS systems, Social Tables/Event Diagramming
Professional proficiency of the English language in reading, writing and verbal communication
The ability to anticipate and deliver exceptional service consistently
Must possess excellent knowledge of the hotel and all departments internally
Must possess ability to coordinate with multiple tasks
Strong computer skills, namely in Microsoft Word, Excel, PowerPoint, email, etc.
Excellent communications skills both written/verbal
The ability to remain highly organized, having the ability to plan multiple activities and meet deadlines with the ability to maintain a positive and professional demeanor at all times
Excellent interpersonal and communication skills; phone skills, customer service oriented, proactive and a team player

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.