Food Runner - Restaurants

The position is responsible for assisting the kitchen and food servers with food service, proper set-up and maintenance of functioning spaces, as well as serving guests and keeping the side stations clean and well stocked.

This job description is a summary of duties however it is by no means an all-inclusive list. It is merely a broad guide to expected duties of the position.

 

• Be a brand advocate by providing Guests with accurate information regarding our venues, menus and pricing
• Anticipate guest's needs and ensure they are met per company's service standards
• Receives food and ensures proper presentation
• Deliver food to restaurant areas. Promptly deliver all orders to appropriate sections and tables. Ensure that all ordered food is announced to guests at their tables
• Ensure that food ordered by guests is served properly
• Provide service to cocktail and food servers in a timely manner
• Inform Manager/ Server if guests have any issues when food is delivered
• Understand the food temperature danger zone
• Assist with loading/unloading of miscellaneous equipment, such as boxes, food and beverage product
• Assist in set up, service, and break down of areas as assigned. Assist with the movement of tables / chairs through restaurant as needed and dictated by service and management direction
• Working knowledge of product identification
• Check tables, chairs, countertops for cleanliness as well as service stations
• Clean spills, debris, or broken glass according to guidelines of Company/departmental policy/procedures

• Inform management of any complaint, comments or incident. Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude

• Comply with all safety and health department procedures and all state and federal liquor laws. Maintain company safety and sanitation standards

• Appear in uniform for all shifts and promotional activities at scheduled time

• Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift. Clean all spills and waste immediately and place all trash in proper receptacles
• Inform management of any complaint, comments or incident

• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Report any incidents of theft, vandalism, or violations

• Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude

• Comply with all safety and health department procedures and all state and federal liquor laws. Maintain company safety and sanitation standards
• Ensure nightly/weekly and opening/running/closing duties are completed
• Record and report any equipment failure and/or safety hazards to a Manager immediately

• Assists and/ or completes additional tasks as assigned

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:

• Accountability
• Development
• Working relationships
• Judgment
• Quality of work
• Job skills knowledge
• Productivity
• Dependability
• Punctuality
• Adherence to Policy
• Verbal communication
• Attitude
• Appearance
• Teamwork
• Guest satisfaction

EDUCATION/REQUIREMENTS:

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver's License
• 21+ years of age
• Possession of or the ability to possess all state required work cards to include Sheriffs Card, valid NV Alcohol Awareness Card and NV Health Card
• Maintain a professional, neat and well-groomed appearance adhering to Company standards

WORKING KNOWLEDGE REQUIREMENTS:

• Minimum of six (6) months experience in hospitality working in a high-volume restaurant, bar, or nightclub

• POS systems
• Restaurant operations
• Opening and closing duties
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Beverage presentation
• High volume operations

SKILLS:

• Create and maintain a sense of urgency
• Must have strong problem-solving skills
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
• Ability to maintain a high level of confidentiality
• Ability to demonstrate a positive attitude always
• Ability to keep an open and objective view
• Ability to listen empathetically and be respectful always
• Ability to maintain composure and stay focused
• Ability to maintain personal integrity
• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
• Consistently maintain a well-groomed appearance, posture, and hygiene
• Make-up, technique and style should stay current and in line with current fashion standards and trends
• Move effectively and efficiently throughout the venue floor and bar areas

- Posture, gestures, movement and walking should reflect the innovative fashion industry esthetics

- Outgoing personality, warm and friendly, demonstrate enthusiasm and professionalism

- Use strong judgment

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must present and maintain a professional image to further the overall theme of the venue
• Must have good positive energy to make it through the day
• Must be able to read the computer monitors
• Must be able to print legibly for guests to read
• Must be observant and quick to respond to various situations
• Must be able to move quickly through work and set the pace at venue
• Must be able to sit and/or stand for extended periods of time
• Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
• Must be able to push and lift up to 50 lbs.
• Ability to use hands to handle, or feel objects, tools or controls
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Ability to talk, hear, taste, smell, and specific vision abilities required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Involves constant public contact
• Fast paced, high volume, high energy
• Work varied shifts to include days, nights, weekends and holidays

SECURITY RESPONSIBILITIES:

• Security Level -Low

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates more than 60 entertainment dining and nightlife venues in over 20 markets across five continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Avenue, Cathedrale, Wet Republic, Yauatcha, Ling Ling, Sake no Hana, Casa Calavera, Jewel, Little Sister, and more. Tao Group Hospitality is part of Madison Square Garden Entertainment Corp. (MSG Entertainment) (NYSE: MSGE), a leader in live experiences

US Candidates Only
Tao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.