General Manager

BENEFITS OF BEING A RESTAURANT GENERAL MANAGER AT FIVE GUYS:

• $16,500 in annual bonus potential
• Company car program - fully funded vehicle by the company for General Managers after 1 year of meeting company performance metrics
• Medical, Dental, Vision, Disability, Life Insurance benefits packages
• Medical insurance premium is 80% covered by the company for Employee Only plans
• 401(k) company matching program
• Two weeks of paid time off
• Free telemedicine for all employees and their immediate family
• Caring teams - offering emotional, spiritual and financial support for employees and their families
• In-store Chaplains for all employees and their families
• Free meal on every shift
• Management life skills training program
• Daily Pay is available - get access to your paycheck between pay periods

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members. 
• Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. 
• Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates and trains. 
• Has authority to hire and terminate (or participate in those decisions) with approval/partnership from Human Resources. 
• Ensures that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies are being adhered to. 
• Ensures that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance. 
• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team. 
• Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards. 
• Ensures food quality and 100% customer satisfaction. 
• Ensures complete and timely execution of corporate & local marketing programs. 

QUALIFICATIONS GUIDELINES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION/EXPERIENCE: 

High School diploma or equivalent is required. 

2 – 4 years of supervisory experience in a food service or retail environment is required. 

Proven track record of leadership and managerial skills while providing exceptional customer service is required. 

LANGUAGE ABILITY: 

This position requires excellent written, verbal and group communication skills. This position also requires the ability to read, analyze, create and interpret general business memos and documents. 

REASONING ABILITY: 

This position requires strong problem solving and decision-making skills and the ability to be flexible and adapt in any situation. 

COMPUTER SKILLS: 

Good computer skills required. Must be proficient in Word, Excel, PowerPoint, and other appropriate software. 

SUPERVISORY RESPONSIBILITIES: 

This position requires supervisory responsibilities of crew members and shift leaders.

PHYSICAL DEMANDS: 

This position will require long periods of standing on hard surfaces, occasionally in warm temperatures. There is also likely to be extensive lifting of supplies and materials and moderate to loud noise.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management.

This restaurant is part of a family run restaurant franchise group that was named A 2022 Great Place to Work as well as 2018 and 2012 Five Guys Franchisee of the Year. We operate 22 Five Guys restaurants in the Tennessee Tri-Cities, North Carolina and the Coastal South Carolina regions.