Desktop Support Technician with field service

Desktop Support Technician with field service

E-Solutions

Milwaukee, WI • On-site

$18.75 - $22.75/hr

Other

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Job description

Field Service Operations Team Member

As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution.



Frequently asked questions

Q: What skills or qualities help someone succeed as a Computer Field Technician?

A: To succeed as a Computer Field Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and hardware troubleshooting (motherboards, power supplies, peripherals). Soft skills such as effective communication, problem-solving, and adaptability are also crucial, as technicians must interact with clients, diagnose complex issues, and work in fast-paced environments. By combining these technical and soft skills, Computer Field Technicians can efficiently resolve technical issues, build strong client relationships, and advance in their careers through opportunities for specialization and leadership.

Q: What is the career path for a Computer Field Technician?

A: A Computer Field Technician's typical career progression involves starting as a Help Desk Technician or Field Service Technician, where they troubleshoot and repair computer hardware and software issues in a client's on-site environment. As they gain experience, they can move into mid-level roles such as Senior Field Technician or Technical Support Specialist, where they oversee more complex issues and lead smaller teams. Senior roles, like Technical Lead or IT Manager, involve strategic planning, team management, and high-level technical decision-making, offering opportunities for advancement into executive or specialized technical positions.