Restaurant General Manager

Diamond Select, Inc is honored to partner with Luna Grill to source a high-caliber Restaurant General Manager to join their team! This is an exciting brand and an amazing team of Lunatics! We offer great hours, competitive pay, quarterly bonus and benefits...Apply today; let's talk! Assistant Manager and Kitchen Manager positions also available...

Position Summary

The General Manager is responsible for inspiring and developing their team, ensuring excellent guest service, and upholding Luna Grill’s High Standards. This position is responsible for providing team leadership and focusing on restaurant level operational, financial and personnel performance. This includes monitoring business results of each restaurant, team member development and documentation, training tool utilization, quality assurance, guest relations, inventory management, safety, security and being the central driving force for realizing and implementing operational improvements and changes.

Essential Responsibilities

LEADERSHIP & TEAM DEVELOPMENT

· Builds a team of top performers by coaching and developing future leaders; by providing clear, consistent direction, clear performance feedback and recognizing individual and team contributions

· Ensures that all team members are properly trained, and coaching, counseling, and performance feedback is provided on a regular and timely basis

· Makes personnel decisions regarding transfers, promotions, terminations and other employment decisions and obtains approval as necessary

· Ensures that team members are paid properly and receive appropriate benefits.

· Provides clear direction and ensures that team members are kept abreast of Luna Grill company communications, policy changes, etc

· Maintains courteous, professional and effective working relationships with team members at all levels of the organization

· Listens to team member suggestions for improving how work is done and guests are served. Gains management support as needed to act upon suggestions

· Knowledgeable of policies regarding personnel and administers prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures

· Ensures all team members understand their roles & responsibilities and how they can contribute to the restaurant

OPERATIONAL EXCELLENCE

· Manages day-to-day operations and oversees restaurant management and budget compliance

· Ensures that all food and products are consistently prepared and served according to the company’s recipes, portioning, cooking and serving standards

· Ensures that all guests feel welcome and are given responsive, friendly and courteous service at all times

· Works with District Manager, Training, and Human Resources Department to ensure adequate staffing and training needs

· Processes operations, human resource, workers’ compensation, and payroll related paperwork in a timely and efficient manner

· Develops schedules that ensures that the restaurant is properly staffed all day/evening parts and sales volumes while maintaining the ability to provide excellent guest service

· Manages team member breaks, shift changes, shift meetings, and line schedules

· Ensures that safety and security standards are adhered to and that team members are properly trained in current position and knowledgeable of the company’s Safety Plan and Injury and Illness Prevention Program

· Manages daily and weekly cleaning of the line, dining room, restroom, and patio

· Resolves guest incidents and works to ensure a positive guest experience

· Ensures that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs

· Takes necessary meal and rest breaks accordingly

· Managers must adhere to the Meal and Rest Policy

· Holds the team accountable for adhering to the Meal and Rest Period Policy on a consistent basis.

FINANCIAL MANAGEMENT AND ACCOUNTABILITY

· Controls and manages turnover and communicates areas of concern to the District Manager

· Completes and processes reports such as morning admin, inventory, payroll reports, Sysco orders, bank deposits, daily sales sheet, P&L Report and prep checklist/Redbook

· Builds sales and manages restaurant budget including cost control of related labor and cost of goods sold.

· Controls proper inventory and purchases materials through approved vendors in a timely manner and in accordance with company policy.

· Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy and procedures

· Completes bank deposit forms and related paperwork, enters deposit information into Compeat and takes the deposit to the bank on a daily basis

· Identifies maintenance issues and establishes/implements protocols of when outside service is required or if maintenance can be completed by in-house staff

· Ensures that all products are received in correct unit count and condition and deliveries are performed in accordance with the company’s receiving standards

Who We Are

We are Lunatics and we mean every bit of it! We are devoted to protecting our high standards through our culture, training and development. Each and every Lunatic is encouraged to be the spark that leads to our next success. And as we grow, we grow as a team of ONE staying humble in our successes. We hope to leave a lasting impression on not only our guests but to each other. If it’s not already evident, it soon will be that people are our number ONE priority. Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there. We believe in cultivating within and creating those REAL experiences. We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.

Knowledge, Skills and Abilities

Possess and instill high quality standards for production and guest service. Strong leadership and problem-solving skills. Detail oriented, organized and efficient. Safety-minded. Strong verbal and written communication skills. Courteous, friendly, and professional manner. Ability to work productively with little to no supervision. Trustworthy and reliable. Possess excellent basic math skills and have the ability to operate a cash register or POS system. Computer literate using Microsoft Office. Bi-lingual in English and Spanish preferred - must be able to communicate (speak, read, write) in the primary language of the work location.

Education/Experience Requirements

Must have a minimum of two (2) years restaurant experience (knowledge of both the BOH and FOH is strongly preferred); Luna Grill experience is ideal. One (1) Year Supervisory/ Management Experience strongly preferred. High School Diploma Required; A.A. Degree Preferred