CA$3.80K - CA$4.80K/mo
Full-time
Medical
Posted 3 days ago
Job description
Company Overview:
CDC Computers, Winnipeg's premier IT provider since 1983, offers hardware, repairs, and managed services from our new location at 1561 Erin Street. We focus on B2B growth, including partnerships with First Nations and SMBs.
Join us to drive expansion in a supportive, results-oriented team!
As an Inside Sales & Service Writer, you will handle front-counter and phone interactions for sales and repairs. You will quote jobs, write service tickets, and keep customers moving through the shop while hitting sales targets.
- Answer calls and assist walk-in customers with computer sales, custom builds, and repair quotes.
- Write detailed repair tickets in CRM and explain pricing and timelines clearly.
- Follow up on completed jobs and turn one-time customers into repeat clients.
- Process accessory and hardware sales at the counter.
- Support the bench team with basic diagnostics during busy periods.
- Meet monthly sales and service targets.
- Keep the sales floor organized and professional.
Requirements:
- 1+ years in retail sales, service writing, or customer-facing tech support.
- Strong computer knowledge (Windows/Mac) and fast typing.
- Excellent phone and in-person communication skills.
- Experience with CRM or POS systems is a plus.
- Positive attitude and full-time availability (40 hours/week).
Benefits:
- Competitive base salary ($45,000–$58,000/year) + commission on sales.
- Employee discounts and professional development opportunities.
- Flexible work with growth potential in a growing company.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Service Writer?
A: To succeed as a Service Writer, key technical skills include proficiency in vehicle repair procedures, diagnostic software, and communication of complex technical information to customers. Essential soft skills include strong interpersonal and communication skills, problem-solving abilities, and attention to detail, as well as the capacity to remain calm under pressure and manage multiple tasks simultaneously. These strengths enable Service Writers to effectively diagnose and explain repairs, build trust with customers, and contribute to a positive dealership experience, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Service Writer?
A: A Service Writer's typical career progression involves starting as a Service Writer or Service Advisor, where they handle customer interactions, diagnose issues, and coordinate repairs. As they gain experience, they may move into mid-level roles such as Service Manager or Assistant Service Manager, overseeing daily operations, managing staff, and optimizing service efficiency. Senior roles like Service Director or General Manager may be achieved by those who excel in leadership, customer satisfaction, and business growth, with opportunities to transition into related fields like sales, operations, or dealership management.
