Showroom Manager - Mall at Millenia

Blue Nile

Orlando, FL

Expired: October 10, 2022 Applications are no longer accepted.

Full-Time

Description

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.

Blue Nile is looking for a passionate and talented Showroom Manager who will lead a team of Luxury Sales Consultants at our retail showroom in the Mall at Millenia in Orlando, FL. The ideal candidate understands our white glove culture and has a passion to educate customers about jewelry purchases. The Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. Ideal candidates will possess sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales. A Showroom Manager at Blue Nile is outgoing, passionate, helps others, and drives for results.

Responsibilities:

Supports a team of Luxury Sales Consultants to deliver a high level of customer care and foster a consultative sales environment
Demonstrate excellent knowledge of Blue Nile products, practices, consultative selling techniques, policies and procedures and continues to find ways to improve team performance
Conduct one-on-one meetings with Luxury Sales Consultants; exhibit excellent active listening skills, effectively provide both positive and constructive feedback
Create a climate of service while managing costs and meeting company goals and metrics
Act as a guest experience manager to ensure that all customer needs are met
Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
Recruit, hire, train, and schedule team of Luxury Sales Consultants to meet business needs
Exhibit strong attention to detail and high integrity in interactions with customers and staff
Partner with regional management to report meaningful information about business trends

Qualifications:

High School Diploma/GED
5+ years' sales experience
3+ years' customer service supervisory/management experience in a sales environment
Ability to mentor, train and coach employees to successfully deliver the best customer services results
Excellent listening, written and verbal communication skills
High degree of professionalism, integrity, and objectivity; ability to handle confidential matters with discretion
Passionate customer service focus
Strong computer, typing/keyboarding and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
Strong Analytical skills
Detail oriented with ability to follow-through on projects, meet deadlines and handle multiple tasks simultaneously
Ability to stand for extended periods of time
Ability to work flexible work hours, including weekends and holidays

What We Offer:

Blue Nile contributes 100% of the employee premiums for Medical/Vision, Dental and a significant portion of premiums for your dependents.