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Job description
We're looking for an End-User Computing Engineer to join our global Information Technology team. In this position, you'll play a key role in maintaining secure, reliable, and high-performing technology operations across all business units. You'll provide direct support to traders, executives, and research professionals in a dynamic, high-stakes environment-resolving issues proactively and managing IT systems that drive productivity at scale.
The ideal candidate combines deep technical expertise with exceptional communication and problem-solving abilities. You consistently deliver top-tier service while identifying opportunities to enhance systems and workflows. This role is perfect for an engineer who thrives on tackling complex challenges, values precision and speed, and is eager to make a meaningful impact in a fast-paced, mission-critical setting
Key Responsibilities
• Deliver high-quality technical support across Windows, macOS, and iOS platforms
• Troubleshoot and resolve hardware, software, network, and market data issues promptly
• Manage user onboarding/offboarding, permissions, and account administration
• Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco)
• Assist with mobile device configuration and management via Intune or similar platforms
• Maintain and support virtual desktop infrastructure (VDI) for secure remote access
• Utilize IT Service Management (ITSM) tools to log, track, and resolve support requests
• Document solutions and maintain knowledge bases for recurring issues and procedures
• Identify opportunities for automation and workflow improvements
• Provide
after-hours and weekend on-call support as part of a rotation
Qualifications
• Minimum 2 years of IT support experience, preferably in financial services
• Bachelor's degree in Computer Science, Information Technology, or related field
• Strong troubleshooting, communication, and prioritization skills
• Experience supporting enterprise desktop environments (Windows 11, Office 365)
• Familiarity with identity and access management, user administration, and security groups
• Knowledge of endpoint management, software deployment, and packaging
• Understanding of networking fundamentals (LAN/WAN, VPN, DNS, DHCP)
• Experience with cloud collaboration platforms (Microsoft 365, SharePoint, OneDrive)
• Working knowledge of AV setups and remote conferencing tools (e.g., Zoom)
• Ability to work independently, manage multiple priorities, and maintain attention to detail
• Comfortable providing high-touch support to traders, executives, and analysts
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Engineer?
A: To succeed as a Desktop Engineer, key technical skills include proficiency in operating systems (Windows, macOS, Linux), desktop management tools (Microsoft System Center, SCCM), and scripting languages (PowerShell, Python). Additionally, strong problem-solving skills, attention to detail, and effective communication are essential soft skills, as they enable Desktop Engineers to troubleshoot complex issues, collaborate with stakeholders, and provide clear technical guidance. By combining these technical and soft skills, Desktop Engineers can efficiently manage and maintain desktop environments, ensuring high uptime and user satisfaction, which in turn supports career growth and effectiveness in the role.
Q: What is the career path for a Desktop Engineer?
A: A Desktop Engineer's typical career progression involves starting as a Junior Desktop Engineer or Help Desk Technician, where they troubleshoot and resolve basic desktop-related issues, then advancing to a Desktop Support Engineer or Senior Desktop Engineer role, where they oversee more complex desktop deployments, migrations, and maintenance. As they gain experience, they can move into senior roles such as Desktop Engineering Lead or IT Infrastructure Manager, where they oversee large-scale desktop projects and teams. Key opportunities for skill development include learning about virtualization, cloud computing, and cybersecurity, which can lead to long-term career prospects in IT leadership, architecture, or specialized roles like DevOps or Cloud Engineer.