Assistant General Manager

The Assistant General Manager (AGM) is responsible and accountable for assisting in all restaurant activities as necessary.  The AGM assists to ensure that all activities are consistent with and supportive of the goals of the restaurant.  The AGM helps ensure that all team members are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

Benefits:

• Team Member Meal Benefit Program - STEEP Discounts on Food & Beverage at ALL of our restaurant group's locations
• 401K WITH Company Match
• We pay for your County Bartender's License
• We pay for ServSafe Manager Food Safety Certification (5 year Certificate)
• EVERYONE is eligible for Medical, Dental, & Vision Insurance within first 30 days of Employment.
• TONS of Supplemental Benefit Offerings
• FREE $25,000 Life Insurance Policy
• FREE Lifetime enrollment in our Industry-leading Employee Assistance Program
• FREE Lifetime enrollment in our \Perkspot\ (Think of it like Groupon, but better)
• 3 Weeks Paid-Time Off
• An INCREDIBLE work culture that focus on Team Member enrichment
• A schedule that works for you, we are SUPER flexible and understand people have lives outside of work.
• 5-Day Work Week (Guaranteed 2 days off a week).

Requirements:

EDUCATION AND EXPERIENCE

-High school diploma or equivalent.  

-College Degree preferable.  

-One year of experience in a leadership role.  Two years of experience in a restaurant role is preferred.  

-Must be a minimum of 18 years of age

-Strong verbal and written communication skills; is capable of communicating effectively with guest and team members; bi-lingual skills a plus

LICENSES:

-Local Bartender’s (Class D Operator’s) License OR Local Manager’s (Class B Operator’s) License

-State of Wisconsin Food Manager Certificate (ServSafe Perferred) 

-Must have reliable transportation

ACCESSIBILITY:

- Must be present and available in your store through the entire duration of your scheduled shift. (working remotely is not permitted)

- Must have a regularly used/working phone number on file for store management to contact in the event of an emergency.

-Maintains an open-door policy with team members.

POSITION TYPE AND HOURS:

-Able to work a minimum of 45 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively.

-Travel to other stores within the company will be necessary at times.

-Must attend the weekly in store Manager Meeting to review restaurant performance.

PERONSAL REQUIREMENTS:

-Self-discipline, initiative, leadership ability and outgoing.

-Pleasant, polite manner as well a neat and clean appearance.

-Ability to motivate Team Members to work as a team to ensure that food and service meet appropriate standards.

-Demonstrates time management and organizational skills.

-Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.

-Must possess good communication skills for dealing with diverse staff and customers.

PHYSICAL DEMANDS

-While performing the duties of this job, the SM is required to stand and walk for up to 10 hours at a time, with brief time to sit intermittently. The SM must occasionally lift or move restaurant products and supplies, up to 50 pounds. The SM must also have the stamina to work up to 60 hours per week when necessary.

Accountabilities:

1. The AGM must keep upper management promptly and fully informed of all issues and takes prompt corrective action where necessary or suggest alternative courses of action.

2. The AGM must complete his or her job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.

3. The AGM must maintain a favorable working relationship with all company Team Members and vendors to foster and promote a cooperative and harmonious working climate which will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.

Essential Functions:

TOTAL GUEST SATISFACTION

1. The AGM consistently provides a quality product and guest service experience that delivers total guest satisfaction.  He or She models and creates an environment in which the guest never feels wrong; ensures a positive customer service experience.

2. The AGM responds positively and quickly to guest concerns.  He or She corrects potential problems before they affect the guest. This includes verbal and written communication with guests and staff.  He or She provides GM with detailed information regarding the concern(s).

3. The AGM assists with the hiring high quality people who demonstrate and ensure consistent guest satisfaction; not to exceed first round interviews. 

4. The AGM trains, motivates and empowers team members to deliver total guest satisfaction.  He or She must assist with evaluating each team member’s ability to maintain high levels of guest satisfaction.  

5. The AGM maintains the restaurant at the level necessary to meet or exceed the company standards for quality, service and cleanliness.

TRAINING AND DEVELOPMENT

1. The AGM continuously improves the skills, knowledge, and morale of all team members.  He or She treats team members with dignity and respect; creates an environment where the entire team does the same.  They must uphold the mission statement, vision statement and the company core values.

2. The AGM effectively utilizes all training programs for new Team Members.  Working directly with the training support team to ensure all team members continues their training while employed with the company.

3. The AGM works with the management team to evaluate each Team Member’s performance based on clearly communicated standards and expectations.  He or She holds team members accountable for performance through documented conversations.  

4. The AGM must be knowledgeable of company policies and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules and procedures outlined in the employee handbook.  He or She must provide the GM with detailed information regarding corrective action. The Service Manager is not responsible to administer employment terminations. 

EFFECTIVE BUSINESS MANAGEMENT & PRACTICES

1. The AGM maximizes financial performance and profit, using cost and labor analytics to manager the restaurant’s performance with guidance and direction from the general manger.

2. The AGM assists in the development and execution of business goals.  This includes achieving results by planning, communicating, delegating and follow up.

3. The AGM effectively works with our catering department to ensure order accuracy and timeliness. (only for applicable locations)

4. The AGM ensures business and personnel practices are within the law and consistent with policies and procedures provided in the Team Member handbook.  He or She will enforce all labor laws (federal, state and local).

5. The AGM serves as a role model and sets a positive example for the entire team in all aspects of business and team member management. 

6. The AGM maintains professional restaurant image and ambiance, including restaurant cleanliness, proper uniforms, and appearance standards.

7. The AGM follows procedures to maintain the safety and security of all Team Members, guests and company assets (building, cash, equipment, supplies).

8. The AGM upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our guests and Team Members.     

9. The AGM upholds company food safety, food handling and sanitation requirements, to ensure passing scores/ratings for EcoSure and Local Health Department Inspections. 

10. The AGM must use their position to positively impact store labor costs. They must position themselves effectively in order to decrease our need for hourly team member support. 

11. The AGM accountable for the entire service program for the restaurant. This includes steps of service, customer engagement, and service training. 

12. The AGM will create and review FOH schedules. Schedules will need to be published and posted a minimum of 2 weeks in advance. Store schedules should reflect the appropriate amount of scheduled labor to meet or exceed budgeted labor goal.

13. The AGM will review time and attendance reports for payroll for accuracy. Once completed, a weekly payroll confirmation email must be sent to the human resources department to ensure the store’s payroll is processed timely and accurately.

Born and raised in Milwaukee, BelAir Cantina is a Wisconsin staple with a tremendous lineup of tacos, mouthwatering margaritas, and more. Chef Noe mixes traditional Mexican cooking with unique flavors and techniques for a menu that’s deliciously different and full of fresh ingredients. The BelAir vibe is at once laid-back and full of energy—the perfect spot to gather. Inspired by authenticity, defined by innovation, BelAir brings warmth and sincerity to a dining experience like no other.