$70/hr
Other
This job posting has expired and is no longer accepting applications. Check out similar jobs
Job description
Role: End User Computing Engineer (AVD, SCCM, Intune)
Location: Acceptable Locations: Alpharetta, GA; Charlotte, NC; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Denver, CO; Fargo, ND; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, KS; Los Angeles, CA; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS
Duration: Long Term
Client: Sompo International (EST Zone Consultant preferred)
Rate: $70/hr on C2C
Visa: USC, GC, H1B
Key Responsibilities:
- Provide support for multiple Windows platforms in both physical and virtual environments (AVDs).
- Manage and support the Azure Virtual Desktop (AVD) environment, including creating images, deploying VMs, and monitoring performance.
- Maintain and update desktop images; modify SCCM task sequences as needed.
- Package, test, and deploy new applications; manage Microsoft and 3rd-party patch deployments.
- Develop automated solutions for deploying software packages, patches/updates, and workstation images.
- Provide 2nd and 3rd-tier technical support, including root cause and preventative analysis.
- Act as an escalation point for Deskside Support Services and End User Computing environment.
- Partner with Engineering teams to develop solutions and drive roadmap technology initiatives.
- Administer and troubleshoot Microsoft Autopilot deployments.
- Manage Windows Device Management policies using Microsoft Intune.
- Support PXE environment with 1E products and monitor alerts using CyberArk.
- Create, maintain, and expand technical documentation and knowledge base articles.
- Ensure high standards of quality, security, and compliance in all EUC operations.
Technical Qualifications:
- 5+ years of hands-on experience with Azure Virtual Desktop (AVD).
- 5+ years of experience as an Endpoint Operations Technician / EUC Engineer.
- Strong expertise in SCCM administration (patch management, imaging, MSI packaging, automation).
- Expert in Endpoint Protection Engineering and patch management (BIOS, firmware, OS, and applications).
- Working knowledge of Microsoft Azure, FsLogix, GPO, Active Directory, Intune, and PowerShell.
- Experience with application packaging (InstallShield or equivalent).
- Experience in software development life cycle (SDLC) methods.
- Proficient with Windows 10/11, AD structure, and Group Policy management.
- Familiarity with ITIL framework.
- Scripting (PowerShell, VBScript, SQL, batch) is a strong plus.
General Qualifications:
- Strong problem-solving, troubleshooting, and root cause analysis skills.
- Excellent communication skills (written and verbal).
- Ability to work collaboratively in a global enterprise environment.
- Demonstrated ability to drive process adherence, schedule attainment, and performance improvements.
- Education Bachelor’s degree from an accredited college or university (or equivalent experience).
Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Engineer?
A: To succeed as a Desktop Engineer, key technical skills include proficiency in operating systems (Windows, macOS, Linux), desktop management tools (Microsoft System Center, SCCM), and scripting languages (PowerShell, Python). Additionally, strong problem-solving skills, attention to detail, and effective communication are essential soft skills, as they enable Desktop Engineers to troubleshoot complex issues, collaborate with stakeholders, and provide clear technical guidance. By combining these technical and soft skills, Desktop Engineers can efficiently manage and maintain desktop environments, ensuring high uptime and user satisfaction, which in turn supports career growth and effectiveness in the role.
Q: What is the career path for a Desktop Engineer?
A: A Desktop Engineer's typical career progression involves starting as a Junior Desktop Engineer or Help Desk Technician, where they troubleshoot and resolve basic desktop-related issues, then advancing to a Desktop Support Engineer or Senior Desktop Engineer role, where they oversee more complex desktop deployments, migrations, and maintenance. As they gain experience, they can move into senior roles such as Desktop Engineering Lead or IT Infrastructure Manager, where they oversee large-scale desktop projects and teams. Key opportunities for skill development include learning about virtualization, cloud computing, and cybersecurity, which can lead to long-term career prospects in IT leadership, architecture, or specialized roles like DevOps or Cloud Engineer.