Restaurant Manager

American Cruise Lines

New Shoreham, RI

Expired: January 04, 2023 Applications are no longer accepted.

Full-Time

Restaurant Manager

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Restaurant Managers to our shipboard team for our 2023 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team!

The Restaurant Manager (RM) supervises the daily restaurant and room service operations. The RM is responsible for managing all Dining Stewards to ensure that all company service standards and procedures are followed consistently. Overall Dining Room guest satisfaction is each Restaurant Manager’s responsibility and a critical measure of success. The RM determines training needs and implements the daily training plan. The RM is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.

The Restaurant Manager reports to the Hotel Manager.

Responsibilities

Supervises the Dining Stewards during meal services, cocktail hour, tea service, room service, evening entertainment, and late-night duties.
Managers service delivery to provide excellent service from first impression, greeting, speed of order taking, speed of service delivery, quality of service delivery, and last impression.
Provides timely delivery of food and beverage to guests
Provides quality delivery of food served hot or cold
Provides attentive service to guests
Manages dining stewards’ schedule and approves over time
Provides leadership and serves as a role model for Dining Stewards
Communicates and ensures delivery of all dietary requests, special requests, celebrations, anniversaries, birthdays, and other guest requirements
Provides feedback and communication to Executive Chef on the quality of food
Understands and demonstrates strong knowledge of American Cruise Lines’ dining service standards, work duties, and procedures
Holds Dining Stewards accountable to American Cruise Lines’ standards
Ensures safe food handling practices in accordance with FDA regulations and American Cruise Lines’ standards
Plans and execute the daily training sessions based on service deficiencies observed, guest feedback, and the direction of the Training Department
Provides continual on-the-job training to the Dining Stewards
Assesses all phases of the dining experience, including pre and post meal processes
Provides immediate and direct performance feedback to the Dining Stewards
Monitors guest satisfaction during meal services and respond quickly to requests
Identifies service problems; resolves immediately; and informs / requests support from the Hotel Manager, as needed
Oversees meal service and culinary expediting with special attention to food quality, presentation, service quality, and timeliness
Collaborates with Executive Chef for meal services
Oversees new Dining Stewards shipboard orientation
Maintains proper food and hotel inventories
Completes daily dining room inspection and generate cleaning and maintenance lists
Strives to improve employee retention
Participates in achieving weekly sales goals
Perform bartending duties as needed with other management personnel

Qualifications

Bachelor’s degree in Hospitality Management or related field
Minimum 2 years management experience in a restaurant, banquet, or bar operation
Strong organizational skills and excellent verbal and written communication skills (English)
Available to travel and work a flexible schedule including long days for extended periods of time
Proficiency in Microsoft Excel
US Coast Guard regulated pre-employment drug test

Perks:

Benefits package including medical, dental, and matching 401k
Complimentary Travel Accommodations
No living expenses aboard the ship (room and board are included)
Training programs to support you
Continuous growth in the company

Work Schedule

7 Days per week while onboard the ship
6 to 8 weeks working and living onboard the ship
1 to 2 weeks shore leave vacation
Accommodations and meals are provided onboard
Roundtrip transportation is provided to the ship from a major airport near manager’s home