$90K - $110K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 14 hours ago
Job description
Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop worldleading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140yearold startup culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the job
As an integral member of our team, you will play a pivotal role in supporting customers and internal stakeholders as the Product & Application Expert for Alfa Laval Ashbrook technologies. You will serve as the subject matter expert for our Ashbrook product portfolio-delivering technical guidance, troubleshooting support, training, and valueadded service insights that strengthen customer satisfaction and drive service growth. You will have the opportunity to collaborate closely with Service Sales, Field Service, and customers, ensuring reliable solutions throughout the sales and service lifecycle. Currently, this is a Hybrid opportunity located in Houston, TX.
As a part of the team, you will:
Serve as the subject matter expert for Ashbrook products and applications, including belt presses and PSG systems
Support Service Sales and Field Service teams with technical expertise, solution development, and customer engagement
Conduct customer visits, meetings, and product presentations to deliver tailored value propositions
Act as a cluster trainer-designing and delivering training programs for employees, channels, and customers
Troubleshoot complex technical issues and act as a visible technical expert both virtually and onsite
Support commissioning activities, including pre and postcommissioning tasks, FAT/SAT testing, and acting as backup for the Commissioning team
Proactively identify opportunities to enhance service offerings, such as condition audits and training initiatives
Generate leads and opportunities in OneCRM and support documentation of the installed base
Learn and utilize multiple Alfa Laval digital tools and IT systems
Travel up to 35%
"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."
What you know:
You have a diploma or associate degree in engineering or a related field, and:
Minimum 5+ years of professional experience with rotating equipment or related industrial equipment
Strong product knowledge or application experience with Ashbrook technologies, including belt presses and PSG product lines
Proven troubleshooting and problemsolving skills, including electrical troubleshooting
Experience gathering, analyzing, and recommending solutions to processrelated issues
Strong communication skills and excellence in customer interaction
Ability to learn and use service digital tools and multiple IT systems
Behaviors: customerfocused, proactive, structured, collaborative, and driven by continuous improvement
What's in it for you?
We offer a challenging position in an open and friendly environment where we help each other develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefitseligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $90,000 - $110,000.
Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
EEO/Vet/Disabled Employer
Frequently asked questions
Q: What skills or qualities help someone succeed as a Field Service Engineer?
A: To succeed as a Field Service Engineer, key technical skills include proficiency in mechanical or electrical systems, troubleshooting and repair techniques, and familiarity with industry-specific software and tools. Soft skills such as strong communication and interpersonal abilities, adaptability, and problem-solving skills are also crucial, as they enable engineers to effectively interact with customers, diagnose complex issues, and provide timely solutions. By combining these technical and soft skills, Field Service Engineers can deliver high-quality service, build strong customer relationships, and drive career growth through opportunities for professional development and advancement.
Q: What is the career path for a Field Service Engineer?
A: A Field Service Engineer's typical career progression involves starting as a Field Service Technician, where they gain hands-on experience and troubleshooting skills, then advancing to a Senior Field Service Technician or Field Service Supervisor role, overseeing teams and coordinating repairs. As they gain experience and leadership skills, they can move into mid-level roles such as Field Service Manager or Technical Support Manager, overseeing entire teams and implementing process improvements. Ultimately, senior Field Service Engineers can transition into senior leadership positions, such as Operations Manager or Director of Field Services, or pursue specialized roles like Technical Sales or Product Development.
