Clinic Manager

Job Title – Position Description: Clinic Manager

Reports to: Area Director or Sr. Director of Clinic Operations

MISSION

The Clinic Manager is responsible for leading daily clinical operations to deliver an exceptional patient and teammate experience. This includes oversight of clinic functions, team leadership, regulatory compliance, and operational excellence. The Clinic Manager partners closely with physicians, the Area Director, and department leadership to ensure patient care standards are met, teammates are supported and developed, and the clinic runs efficiently.

OUTCOMES

• Comfortably communicate and build rapport with patients and families, providing clear explanations and compassionate reassurances throughout the care journey.
• Hold team members accountable to performance standards that drive high productivity and outstanding patient care, while demonstrating openness to feedback and self-improvement.
• Lead daily clinical operations, manage staff scheduling, and step into various clinical or administrative roles as needed to maintain efficiency and quality care in a high-volume, fast-paced environment.
• Effectively collaborate with providers, Site Managers, and leadership to drive operational improvements, ensure sound fiscal stewardship, and maintain compliance with quality standards.
• Serve as the Infection Control Officer and actively participate in meeting documentation standards, reducing adverse events, maintaining patient satisfaction scores, and supporting quality improvement efforts.
• Build and manage an engaged, high-performing team in a positive and motivating work environment through effective conflict resolution, coaching, and team alignment toward shared goals.
• Provide consistent, constructive feedback and create opportunities for teammate growth through training, development programs, and regular career conversations.
• Actively step into internal or patient-related conflicts, viewing them as opportunities to reach fair and compassionate resolutions that improve communication and outcomes.
• Thrive in a dynamic, change-agile environment, demonstrating flexibility, organization, and resilience while adopting new responsibilities based on evolving business needs.

COMPETENCIES

Job Related Competencies:

1. Interpersonal Savvy: Builds authentic, respectful relationships across a variety of individuals and groups; relates comfortably and effectively to people from all backgrounds.
2. Ensures Accountability: Takes ownership and holds others accountable to consistently meet commitments and standards.
3. Decision Quality: Uses sound judgment to make timely, effective decisions that move the organization forward.
4. Drive Results: Demonstrates focus, persistence, and urgency in achieving goals—even in the face of adversity or pressure.
5. Organizational Savvy: Navigates organizational complexities, policies, and dynamics with confidence, influencing outcomes through strategic awareness.
6. Builds Effective Teams: Forms and leads high-performing teams that leverage diverse talents and viewpoints to accomplish shared objectives.
7. Manages Conflict: Addresses conflict constructively and calmly, reaching solutions with minimal disruption.
8. Situational Adaptability: Adjusts approach and demeanor quickly in response to changing demands, priorities, or environments.

Cultural Competencies:

Advanced Values:

1. People
   • Collaborates: Fosters strong partnerships across teams and departments to achieve collective success.
2. Heart
   • Patient Focus: Centers work around patient needs and experiences, delivering compassionate, individualized care.
3. Service
   • Instills Trust: Builds credibility through integrity, transparency, and authentic behavior that earns the confidence of others.
4. Excellence
   • Cultivates Innovation: Pursues creative thinking and continuous improvement to drive better outcomes for patients, teammates, and the organization.

Behaviors:

1. Resilience:
   • Bounces back from setbacks with poise and determination; maintains performance during periods of stress or change.
2. Self-Development:
   • Seeks out opportunities for personal and professional growth through ongoing learning and constructive feedback.
3. Optimizes Work Processes:
   • Continuously improves workflows and systems to increase efficiency, quality, and impact.

QUALIFICATIONS

Basic Qualifications:

Credentials/Licensures:

• Current BCLS Certification

Education:

• High School Diploma or equivalent

Previous Job Relevant Work Experience:

• Two years of experience in management

Preferred Qualifications:

Credentials/Licensures:

• Certification in medication assisting, nursing or clinical experience

Education:

• Bachelor’s Degree in related field
• Associate degree + minimum of 3 years of clinical experience

Previous Job Relevant Work Experience:

• Previous work experience in practice operations, which includes patient flow and quality and safety
• Intermediate computer skills (familiarity with EMR system functionality)