Other
Posted 9 days ago
Job description
Description
Position Summary
We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Onsite Specialists are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Onsite Specialists provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.
This person must be physically located in or near the Hutchinson, KS area.
FLSA Status: Non-exempt
Requirements
Major Duties and Responsibilities
- Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
- Identify, document, prioritize, troubleshoot, and escalate service requests
- Facilitates the restoration of normal service operation while minimizing impact to the end-user
- Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
- Evaluates and identifies installations and other needs in a new client environment
Desired Skills, Abilities, Characteristics, and Education
- Client service oriented and positive participating team member
- Onsite hardware set up and support experience, preferably with an MSP
- Strong mechanical aptitude, working with tools and various networking supplies
- Ability to maintain confidentiality of the company and client information
- Excellent written and verbal communication skills required
- Ability to document and follow established company procedures
- Understanding of hardware, software, security tools, and concepts
- Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
- Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
- Server and networking hardware support experience required
- IT Glue experience preferred
- WatchGuard/Firewall experience preferred
- StorageCraft, Datto backups experience preferred
- Ability to work autonomously both swiftly and effectively
- Must be able to travel onsite to client premises
- Experience with using networking tools
Physical/Mental Requirements:
- Excellent communication and customer service skills
- Ability to manage multiple tasks and priorities effectively
- Willingness to lift and move IT equipment as needed
Working Conditions
Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.
AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.
Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Specialist?
A: To succeed as an IT Specialist, key technical skills include proficiency in programming languages such as Python, Java, or C++, as well as expertise in operating systems, network protocols, and database management systems. Additionally, strong problem-solving skills, analytical thinking, and attention to detail are essential soft skills, along with effective communication and collaboration abilities to work with cross-functional teams. These technical and soft skills enable IT Specialists to troubleshoot complex issues, implement efficient solutions, and provide excellent support to end-users, ultimately driving career growth and effectiveness in the role.
Q: What is the career path for a IT Specialist?
A: A typical career path for an IT Specialist involves progression from entry-level roles such as Help Desk Technician or Junior Network Administrator, to mid-level positions like Network Engineer or Systems Administrator, and eventually to senior roles like Senior Systems Engineer or IT Manager. Key opportunities for skill development and professional growth include certifications in areas like cybersecurity, cloud computing, and data analytics, as well as participation in ongoing training and professional development programs to stay current with emerging technologies. Long-term career prospects for IT Specialists may include leadership roles, such as IT Director or Chief Information Officer, or specialized areas like IT consulting, cybersecurity management, or technology entrepreneurship.
