Job description
- Supervise leasing and maintenance staff including delegating work, reviewing work, maintaining deadlines, training and scheduling
- Maintain property occupancy by effectively retaining residents
- Approve lease applicants and process for move in
- Administer HUD recertifications, review and maintain EIV reports as required, review monthly HAP voucher
- Rent collections and delinquency reporting
- Oversee all aspects of property maintenance, including unit turns, work orders, curb appeal, and inspections
- Coordinate resident activities and correspondence
- Obtain and negotiate bids and manage capital improvement projects
- Operate within a purchasing budget and guidelines
- Ensure that all property reporting is completed in a timely manner
- Conduct interviews, performance reviews, and new hire onboarding
- Attend court proceedings, as necessary
- Attend all company provided training and meetings
- Other responsibilities as assigned/needed.
- Administrative Skills – data entry, filing, answering phones, familiarity with legal aspects/fair housing laws, familiarity with company policies and procedures
- Analytical Skills – ability to manage property budget, analyze property reports (occupancy amp; delinquency)
- Communication/Language Skills – ability to communicate with all staff levels, residents, vendors and prospective residents, ability to correspond with all contacts via letters, memos, newsletters and emails, ability to present material to staff
- Computer Skills – Outlook, Excel, Word, Internet, OneSite or other applicable software
- Coordinating Skills – ability to coordinate resident functions, staff meetings and functions, ability to prioritize and delegate tasks daily, ability to handle emergency/unexpected situations, ability to set future goals
- Leadership Skills – ability to motivate and lead staff providing them with the direction and training that is necessary for them to succeed, ability to solve resident and staff issues
- Maintenance Skills – general knowledge of maintenance is helpful when acting as liaison between maintenance staff and residents
- Mathematical Skills – ability to understand ledgers, move-in costs, pro-rations, late fees, and bank deposits
- Other Skills – confidentiality, reliability, punctuality, customer service, decision-making, patience, respect, teamwork, and attention to detail
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Property Manager?
A: To succeed as a Property Manager, key technical skills include proficiency in property management software, knowledge of local and national real estate laws, and expertise in financial management, including budgeting and accounting. Soft skills such as strong communication, negotiation, and problem-solving abilities, as well as a customer-centric approach, are also essential for building and maintaining relationships with tenants, owners, and vendors. By combining these technical and soft skills, a Property Manager can effectively manage properties, resolve issues, and drive business growth, ultimately leading to career advancement and increased job satisfaction.
Q: What is the career path for a Property Manager?
A: A Property Manager's typical career progression involves starting as an Assistant Property Manager or Leasing Agent, where they gain hands-on experience in property operations and customer service. As they gain experience, they can move into mid-level roles such as Property Manager or Assistant Property Manager, overseeing property maintenance, rent collection, and tenant relations. Senior roles like Regional Property Manager or Director of Property Management often involve strategic planning, team leadership, and high-level decision-making, providing opportunities for long-term career growth and advancement.\n\nKey opportunities for skill development and professional growth in this role include:\n\n- Learning property management software and technology\n- Developing strong communication and negotiation skills\n- Gaining knowledge of local and national real estate laws and regulations\n- Building relationships with vendors, contractors, and other industry professionals\n- Analyzing financial statements and budgeting for property operations\n\nLong-term career prospects for a Property Manager may include transitioning into related roles such as Real Estate Development, Asset Management, or Commercial Real Estate Brokerage, or pursuing leadership positions within property management companies or real estate investment trusts (REITs).
