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Lead Operations & Client Experience for a Growing Property Management Company

Are you an experienced Property Manager who thrives in a leadership role and knows how to balance owner relationships, tenant communication, maintenance coordination, and business growth? Do you take pride in creating smooth operations while delivering exceptional customer service?

A growing property management company in the Raleigh area is seeking a highly organized, proactive, and service-driven Property Manager to oversee a growing residential rental portfolio. This individual will serve as the primary point of contact for both property owners and tenants while leading the day-to-day operations of the property management division.

This is an excellent opportunity for a licensed Property Manager who enjoys taking ownership, solving problems, building relationships, and helping scale a growing company.

The Property Manager will oversee the daily management and performance of our residential rental portfolio, ensuring properties are well-maintained, tenants are supported, owners are informed, and vacancies are filled efficiently.

This role requires strong leadership, communication, negotiation, and operational skills. The ideal candidate is calm under pressure, highly organized, responsive, and capable of managing multiple priorities in a fast-paced environment.

You will play a key role in owner communication, tenant relations, leasing coordination, maintenance oversight, renewals, and business development efforts while helping improve systems and operational efficiency.

Compensation:

• Salary range: $70,000 - $80,000
• Performance-based bonus opportunities tied to company and portfolio goals
• Growth opportunity within a scaling property management company
• Paid time off
• Supportive and collaborative team environment
• Hybrid flexibility with availability for emergency on-call support as needed.

$70,000 - $80,000

Portfolio & Client Management

• Serve as the primary point of contact for both property owners and tenants
• Maintain strong relationships through proactive communication and responsiveness
• Provide owners with regular updates regarding property performance, maintenance, tenant concerns, and leasing activity
• Handle negotiations with owners, applicants, and tenants as needed
• Manage lease renewals and retention efforts

Property Operations

• Oversee move-ins, move-outs, inspections, and property readiness
• Ensure all managed properties are maintained to company standards
• Coordinate and monitor maintenance requests, vendor performance, and repair timelines
• Handle after-hours emergency situations when necessary
• Oversee security deposit evaluations and returns based on property condition

Leasing & Vacancy Management

• Help minimize vacancy by overseeing unit turnover and leasing coordination
• Support tenant procurement efforts and ensure a smooth leasing experience
• Review applications and assist with lease preparation and execution
• Coordinate showings during high-volume periods as needed

Leadership & Business Development

• Help improve operational systems, processes, and communication workflows
• Build and maintain strong vendor relationships
• Assist with growing the property management portfolio through business development and client relationship management
• Support the team in creating a positive, solutions-focused work environment

Administrative & Financial Oversight

• Ensure work orders are assigned and followed up on in a timely manner
• Coordinate vendor payments and documentation
• Maintain organized records within AppFolio and company systems
• Monitor timelines for renewals, inspections, work orders, and owner payouts

• Active Real Estate or Property Management License required
• 5+ years of property management experience required
• Strong experience managing owner and tenant relationships
• Proven ability to handle negotiations and conflict resolution professionally
• Experience overseeing maintenance coordination and vendor management
• Strong leadership and decision-making skills
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail
• Ability to thrive in a fast-paced, service-oriented environment
• Experience with AppFolio or similar property management software preferred
• Business development mindset with a focus on client retention and growth
• Availability to respond to urgent property needs outside of standard business hours when necessary

This confidential opportunity is being led by Raleigh Property Management Company on behalf of a growing residential property management company focused on delivering exceptional service to both owners and tenants. The company values professionalism, responsiveness, accountability, and proactive problem-solving while continuing to expand its portfolio and operational footprint.

To maintain confidentiality, additional company details will be shared with candidates who move forward in the interview process.