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Automotive Fixed Operations Jobs (NOW HIRING)

Ghent Motor Company

Fixed Ops Director

Greeley, CO · On-site

The ideal candidate is a proven automotive leader with a strong track record of improving performance, building winning teams, and maximizing fixed operations profitability while delivering an ...

Ghent Motor Company

Fixed Ops Director

Greeley, CO · On-site

The ideal candidate is a proven automotive leader with a strong track record of improving performance, building winning teams, and maximizing fixed operations profitability while delivering an ...

Ghentmotors

Fixed Ops Director

Greeley, CO · On-site

$140 - $190/hr

The ideal candidate is a proven automotive leader with a strong track record of improving performance, building winning teams, and maximizing fixed operations profitability while delivering an ...

Ghent Motor Company

Fixed Ops Director

Greeley, CO · On-site

$120 - $180/hr

The ideal candidate is a proven automotive leader with a strong track record of improving performance, building winning teams, and maximizing fixed operations profitability while delivering an ...

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automotive fixed operations information

What is an automotive fixed operations?

An Automotive Fixed Operations job involves overseeing the service, parts, and customer support departments in a dealership or repair facility. This role focuses on ensuring efficiency, profitability, and customer satisfaction in areas like vehicle maintenance, repairs, and inventory management. Fixed Operations professionals work to enhance service processes, manage technician productivity, and implement strategies to improve overall dealership performance.

What are the typical daily responsibilities of someone working in automotive fixed operations?

A professional in Automotive Fixed Operations oversees the efficiency and productivity of the service, parts, and body shop departments within a dealership. Typical daily tasks include managing staff and workflow, analyzing performance metrics, resolving customer concerns, and ensuring compliance with manufacturer and safety standards. This role also involves coordinating with other departments, such as sales and finance, to deliver a seamless customer experience. Staying proactive with inventory, training team members, and implementing process improvements are key to success in this position.

What are the key skills and qualifications needed to thrive in automotive fixed operations, and why are they important?

Automotive Fixed Operations professionals require strong expertise in service management, parts and inventory control, and dealership operations, often supported by relevant management experience or certifications. Familiarity with dealership management systems (DMS), manufacturer service platforms, and inventory management software is typically essential. Excellent leadership, communication, and problem-solving abilities set top candidates apart in this role. These skills are crucial for optimizing workflow, ensuring customer satisfaction, and maximizing dealership profitability.

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automotive fixed operations jobs near you
Infographic showing various Automotive Fixed Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Fixed Operations Programs Manager

Volvo Car Corporation

Mahwah, NJ • On-site

Full-time

Posted 25 days ago

Key responsibilities

  • Develop, implement, and improve service programs to enhance workshop efficiency, retailer performance, and customer experience.

  • Drive the adoption of service programs across the retailer network through coordination, change management, and communication.

  • Analyze performance data to identify process gaps and opportunities for operational improvements.

Job description

Let's introduce ourselves
The Fixed Operations Programs Manager (Automotive) is responsible for developing, implementing, and continuously improving service programs that enhance automotive retailer service department performance, increase service capacity, improve operational efficiency, and deliver a consistent premium customer experience.
What We Are Looking For
This role supports the evolution and expansion of Volvo Simplified Service, Lean+ initiatives, and future operational excellence programs by partnering with retailers (automotive OEM dealerships), field teams, and internal stakeholders to create scalable solutions that improve service delivery, technician productivity, and customer satisfaction. In addition, this role will help support retailers (automotive dealerships) with digital service tools such as electronic multipoint inspection (eMPI) and digital service drive tablets.
What you'll do
  • Lead the development, growth, and continuous improvement of Volvo Simplified Service and operational excellence programs by defining service standards, identifying improvement opportunities, and evolving processes that enhance workshop efficiency, retailer performance, and the customer experience.
  • Drive successful implementation and adoption of service programs across the retailer network through strong business coordination, cross-functional alignment, change management, communication planning, and partnership with field teams, retailers, training, and internal stakeholders.
  • Develop and execute Lean+ and workshop improvement initiatives focused on increasing service capacity, optimizing technician productivity, improving repair flow, reducing operational waste, and supporting retailer profitability.
  • Analyze retailer performance, workshop operations, and customer experience insights to identify process gaps, operational constraints, and improvement opportunities that enable data-driven actions and measurable business results.
  • Establish program governance, performance tracking, and reporting frameworks to measure effectiveness, monitor retailer adoption, identify best practices, and ensure long-term sustainability of service initiatives.
  • Create and maintain service tools, standards, and supporting materials that enable consistent retailer execution, improve operational discipline, and support a premium customer-focused service experience.
  • Partner with technical operations, digital teams, field leadership, and retailer partners to develop future-ready service solutions that support evolving customer expectations, vehicle technology, electrification, and long-term aftersales growth.

What you'll bring
  • 5 - 7 years' experience in retail (automotive OEM dealerships) or wholesale automotive
  • Fixed Operations experience (automotive OEM dealerships) highly preferred
  • Bachelor's degree (or equivalent experience) in Automotive with a specialty in Fixed Operations
  • Strong communication skills - both written and verbal
  • Excellent time management skills, including the ability to effectively and efficiently use time to focus on the most impactful activities while challenging those that distract from the identified goal
  • Strong analytical skills, attention to detail, a strong work ethic and ability to work as a team and adhere to tight deadlines
  • The ability to travel 50% including overnight travel

Apply