ZipRecruiter

Log In

1

Workforce Management Scheduler Jobs (NOW HIRING)

Cogeco

Analyst, Workforce Management

Morgantown, WV

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

TEKsystems

Workforce Management Analyst

Omaha, NE · Hybrid

$35 - $41/hr

This is a hybrid schedule that allows 3 days in office and 2 days remote. This is a long term ... Description The Workforce Management Analyst develops volume forecasts using historical data and ...

Cogeco

Analyst, Workforce Management

Cumberland, MD

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

CBN

Remote Workforce Management Scheduling Analyst

The 700 Club Prayer Center The Christian Broadcasting Network (CBN) is seeking a Workforce Management (WFM) Scheduling Analyst to provide accurate scheduling for the CBN contact center workforce that ...

Cogeco

Analyst, Workforce Management

Grasonville, MD · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Kingwood, WV · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

MCI Careers

Workforce Management Analyst

Wichita, KS

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday ... Exposure to multi-channel workforce environments. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES ...

next page

Showing results 1-20

People also search for

All JobsWorkforce Management Scheduler Jobs

Workforce Management Scheduler information

See salary details

$14

$21

$30

How much do workforce management scheduler jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for workforce management scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a Workforce Management Scheduler job?

A Workforce Management Scheduler is responsible for planning and optimizing employee work schedules to meet business needs efficiently. They analyze workload trends, forecast staffing requirements, and adjust schedules to ensure adequate coverage while controlling labor costs. Their role involves coordinating with various departments, tracking real-time staffing data, and making adjustments as needed to maintain productivity and service levels. Effective communication, problem-solving, and proficiency with workforce management software are key skills for this role.

What are the typical daily responsibilities of a Workforce Management Scheduler?

As a Workforce Management Scheduler, your day-to-day duties generally involve creating, adjusting, and maintaining staff schedules to align with forecasted workload and business needs. You’ll analyze attendance data, handle shift-swaps or last-minute changes, and communicate directly with employees and supervisors to resolve scheduling concerns. The role may also include producing staffing reports for leadership and collaborating with HR or operations teams to ensure compliance with labor regulations. These responsibilities help optimize staffing efficiency and support positive team morale.

What are the key skills and qualifications needed to thrive in the Workforce Management Scheduler position, and why are they important?

To thrive as a Workforce Management Scheduler, you need strong analytical abilities, attention to detail, and experience with scheduling processes, often supported by a relevant associate's degree or equivalent experience. Familiarity with workforce management software (such as Kronos, NICE, or Verint), spreadsheet tools, and basic data analysis is typically required. Excellent communication, organizational skills, and the ability to multitask help set top performers apart in this role. These skills ensure efficient workforce deployment, minimize scheduling conflicts, and support smooth operations in dynamic environments.

More about Workforce Management Scheduler jobs
What are the most commonly searched types of Workforce Management Scheduler jobs? The most popular types of Workforce Management Scheduler jobs are:
What states have the most Workforce Management Scheduler jobs? States with the most job openings for Workforce Management Scheduler jobs include:
What job categories do people searching Workforce Management Scheduler jobs look for? The top searched job categories for Workforce Management Scheduler jobs are:
Workforce Management Scheduler jobs near you
Workforce Management Analyst

Workforce Management Analyst

American First Finance

Coppell, TX

Other

Posted 6 days ago

Job description

Workforce Management Analyst
The Workforce Management Analyst will support the performance and operational excellence of our multi-site, blended contact center environment. This role will play a pivotal part in optimizing staffing models, managing workforce data, and enabling real-time and strategic decisions through advanced reporting and analytics. The role is faster than average pace and requires a detail-oriented individual who understands how to apply analytical thinking concepts in areas of problem solving and decision making. This role is essential to our success and is a critical partner in the optimization of our contact center scheduling to provide Best-in-Class service to our customers.
ROLES AND RESPONSIBILITIES
 Generate and maintain forecasts using historical data, seasonal trends, and business inputs.
Collaborate with WFM planners to create optimized agent schedules that align with service goals and staffing budgets.
Conduct shrinkage, occupancy, and headcount modeling to support hiring and workforce strategies.
Identify risks and recommend actionable adjustments to meet SLAs and KPIs across multiple channels (voice, chat, email).
Design and deliver interactive dashboards and automated reports in Power BI to track agent productivity, schedule adherence, service levels, and interval-level performance.
Perform root-cause analysis on performance gaps (e.g., under/over staffing, absenteeism, unproductive time).
Own the generation of daily, weekly, and monthly reporting packages for stakeholders.
Partner with stakeholders to correlate performance trends with coaching and training outcomes.
Responsible for the data integrity of WFM system (or comparable WFM tools) to ensure accuracy of schedules, real-time adherence, agent profiles, and reporting data.
Maintain system configurations, troubleshoot integration issues (ACD/CRM), and liaise with IT and vendor support teams.
Lead user onboarding, role assignments, and maintenance of system documentation and SOPs.
Other duties as assigned by management.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
2+ years of experience in Workforce Management within a contact center environment.
Proficiency in NICE IEX WFM or a comparable platform (e.g., Verint, Calabrio, Aspect).
Advanced Excel and Power BI experience; ability to translate raw data into insights.
Strong understanding of call center metrics (AHT, service level, adherence, shrinkage, etc.).
Demonstrated ability to synthesize complex datasets and communicate clear business insights.
Deep understanding of forecasting, scheduling, and performance optimization
Excellent time management and cross-functional collaboration skills.
PREFERRED SKILLS Experience supporting multi-site or blended onshore/nearshore workforce. Familiarity with relational databases and querying (SQL). Exposure to real-time management practices and intraday staffing adjustments. Strong communication and executive presentation skills.
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is theleading international operator of pawn storesand a premier provider oftechnology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
Withover 3,000 pawn storesacross29 U.S. states, the District of Columbia, and Latin America-including Mexico, Guatemala, Colombia, and El Salvador-FirstCash offers a diverse selection ofpre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores providesmall, non-recourse pawn loanssecured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary,American First Finance (AFF), FirstCash also deliverslease-to-own and retail finance payment solutionsfor consumer goods and services. With anationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately20,000 employeesacross the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both theS&P MidCap 400 Index and the Russell 2000 Index, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
---------------------------------------
Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your "opt-in" desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1

Apply