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Workforce Management Scheduler Jobs (NOW HIRING)

eClerx

Workforce Management Analyst

Fayetteville, NC

$13.50/hr

Perform real-time monitoring to ensure adherence to schedules and SLAs. * Manage agent breaks and real-time resource availability on the operations floor. * Monitor and help maintain key Workforce ...

eClercx

Workforce Management Analyst

Fayetteville, NC · On-site

$13.50/hr

Perform real-time monitoring to ensure adherence to schedules and SLAs. * Manage agent breaks and real-time resource availability on the operations floor. * Monitor and help maintain key Workforce ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Monitor real-time performance, manage schedules, call queues, attendance, and schedule adherence to meet service level goals. * Optimize workforce efficiency by adjusting staffing plans, approving ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center. You'll ...

radiology partners

Workforce Management Analyst

$60K - $70K/yr

Monitor real-time performance, manage schedules, call queues, attendance, and schedule adherence to meet service level goals. * Optimize workforce efficiency by adjusting staffing plans, approving ...

Alliant

Manager, Workforce Management

California, MO · On-site

$100 - $125/hr

Utilize workforce management tools and reporting dashboards to track KPIs such as occupancy ... Supervise performance and align workforce activities with quality assurance, training schedules ...

Ohio Health

Functional Consulting & Discovery Lead functional discovery sessions with operational leaders to understand workforce, scheduling, and labor management needs. Translate business requirements into ...

Alliant

$100 - $125/hr

Utilize workforce management tools and reporting dashboards to track KPIs such as occupancy ... Supervise performance and align workforce activities with quality assurance, training schedules ...

Rally House

Workforce Management Analyst

Lenexa, KS · On-site

$60K - $75K/yr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and ... Partner with field leadership tooptimizestaffing levels, scheduling practices, and ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Adjusts schedules for approximately 50 agents in response to volume fluctuations, staffing gaps, or ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...

Rally House

Workforce Management Analyst

Lenexa, KS · On-site

$60 - $80/hr

... scheduling practices, and workforce utilizationEvaluate retail processes, including labor management, service execution, inventory flow, and merchandising, to identify inefficiencies and improvement ...

Walmart

Manager, Workforce Planning

Elm Springs, AR · On-site

$80K - $155K/yr

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Springdale, AR · On-site

$80K - $155K/yr

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Cave Springs, AR · On-site

$80K - $155K/yr

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Lowell, AR · On-site

$80K - $155K/yr

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Farmington, AR · On-site

$80K - $155K/yr

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Elkins, AR · On-site

$80K - $155K/yr

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

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Workforce Management Scheduler information

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How much do workforce management scheduler jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for workforce management scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a workforce management scheduler?

A Workforce Management Scheduler is responsible for planning and optimizing employee work schedules to meet business needs efficiently. They analyze workload trends, forecast staffing requirements, and adjust schedules to ensure adequate coverage while controlling labor costs. Their role involves coordinating with various departments, tracking real-time staffing data, and making adjustments as needed to maintain productivity and service levels. Effective communication, problem-solving, and proficiency with workforce management software are key skills for this role.

What are the typical daily responsibilities of a workforce management scheduler?

As a Workforce Management Scheduler, your day-to-day duties generally involve creating, adjusting, and maintaining staff schedules to align with forecasted workload and business needs. You’ll analyze attendance data, handle shift-swaps or last-minute changes, and communicate directly with employees and supervisors to resolve scheduling concerns. The role may also include producing staffing reports for leadership and collaborating with HR or operations teams to ensure compliance with labor regulations. These responsibilities help optimize staffing efficiency and support positive team morale.

What are the key skills and qualifications needed to thrive in the workforce management scheduler position, and why are they important?

To thrive as a Workforce Management Scheduler, you need strong analytical abilities, attention to detail, and experience with scheduling processes, often supported by a relevant associate's degree or equivalent experience. Familiarity with workforce management software (such as Kronos, NICE, or Verint), spreadsheet tools, and basic data analysis is typically required. Excellent communication, organizational skills, and the ability to multitask help set top performers apart in this role. These skills ensure efficient workforce deployment, minimize scheduling conflicts, and support smooth operations in dynamic environments.

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Workforce Management Scheduler jobs near you
Infographic showing various Workforce Management Scheduler job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Workforce Management Specialist

RoadVantage

Austin, TX

Full-time

Re-posted 15 days ago

Job description

Workforce Management Specialist
Job Description
Title: Workforce Management Specialist
Reports to: Claims Manager
Department: Claims
Direct Reports: No
Exempt Status: Non-Exempt
Job Purpose
We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing workforce management applications, creating accurate staff forecasts and projections, generating performance and employee metric reports, and optimizing staffing levels to ensure service goals are consistently met. The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call center environment.

Essential Job Functions
  • Monitor real-time staffing conditions and make intraday adjustments to support service level goals
  • Maintain and audit employee schedules, time-off requests, and schedule changes within WFM systems
  • Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency
  • Support implementation and continuous improvement of workforce management processes and reporting tools
  • Prepare and analyze employee metric reports (attendance, performance, productivity, and quality metrics) to support staffing projections and operational decision-making
  • Create and maintain employee schedules
  • Partner with Claims leadership, training, and quality teams to align staffing plans with business objectives
  • Provide ad hoc reporting and workforce analysis as requested by leadership
  • Assist with capacity planning and budgeting for future hiring needs

Minimum Qualifications
  • 2–4 years of experience in Workforce Management, preferably in a call center or contact center environment
  • Strong experience with Workforce Management (WFM) systems and forecasting methodologies
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis)
  • Solid understanding of call center metrics (Service Level, AHT, Occupancy, Adherence, etc.)
  • Experience creating and analyzing employee performance and attendance reports
  • Strong analytical, organizational, and communication skills with the ability to present data-driven recommendations to leadership

Preferred Qualifications
  • Experience with the NICE InContact platform (highly preferred)
  • Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar)
  • Experience with data visualization tools (Power BI, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

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