Role: Windows Server Admin
Location: Irving, TX (Hybrid)
Mode: Fulltime
Job Title: Application Support Engineer - SQL & Windows (L2/L3)
Job Summary:
We are seeking an experienced
Application Support Engineer with strong
L2/L3-level SQL expertise and solid
Windows Administration skills. The role involves supporting a critical application used for tracking and managing
backup tape cartridges and removable hard drives detached from servers. The ideal candidate is analytical, self-driven, and capable of independently troubleshooting complex issues while quickly acquiring domain knowledge.
Key Responsibilities
- Provide L2/L3 application support for a system managing backup tape cartridges and offline storage media.
- Perform SQL-based troubleshooting, including writing and optimizing queries, analyzing data issues, and validating application data integrity.
- Monitor application health, investigate incidents, and perform root cause analysis (RCA).
- Support operations on Windows servers, including service monitoring, log analysis, scheduled jobs as and when required.
- Create and maintain support documentation, SOPs, and knowledge base articles.
- Ensure adherence to SLAs and support critical production incidents as required.
Required Skills & Qualifications
- Strong SQL experience (L2/L3):
- Writing complex SELECT queries, joins, subqueries, and views
- Performance troubleshooting and basic query optimization
- Data validation and analysis
- Good working knowledge of Windows Administration:
- Windows Server (services, scheduled tasks, event logs)
- File system permissions and basic system troubleshooting
- Experience supporting enterprise applications in a production environment.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple issues simultaneously.
- Excellent communication skills for interaction with cross-functional teams.
Nice to Have / Preferred Skills
- Experience supporting backup, storage, or asset-tracking systems
- Exposure to:
- Incident and change management tools (ServiceNow or similar)
- Batch jobs, schedulers, or background services
- GIRA and AUTOSYS
- Understanding of ITIL-based support processes