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Weekend Zendesk Jobs (NOW HIRING)

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Customer Service Representative

Plymouth, MI · On-site

$18 - $21/hr

Use Zendesk to manage incoming communication with customers * Coordinate communication between customers and internal departments * Assist clients with any issues that arise * Process sample pack ...

2Modern

Customer Service Representative

$16.50 - $22.25/hr

You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Technical Skills • Use ZenDesk data to monitor and uncover trends in volume, issues, and sentiment to drive process improvement and support management decision making. • Monitor and QA customer ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Technical Skills • Use ZenDesk data to monitor and uncover trends in volume, issues, and sentiment to drive process improvement and support management decision making. • Monitor and QA customer ...

2Modern

Customer Service Representative

$16.50 - $22.25/hr

You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated ...

UP Entertainment

Customer Support Representative

Atlanta, GA · Remote

$16.50 - $22.25/hr

Technical Skills · Use ZenDesk data to monitor and uncover trends in volume, issues, and sentiment to drive process improvement and support management decision making. · Monitor and QA customer ...

Minka

Customer Service Representative - Order Entry

Corona, CA · On-site

$16.50 - $22.50/hr

Respond to Zendesk tickets within 4 business hours. * Provide clear, professional written communication regarding order status, availability, and corrections. * Maintain ownership of assigned tickets ...

Lotto.com

Customer Success Agent

Jersey City, NJ

$45 - $55/hr

Key ResponsibilitiesManage customer communication, primarily through live chat and emailEducate users on platform services and featuresMaintain robust records and updates within Zendesk and ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Ability to work shifts, including evenings, weekends, and holidays (24/7 operation). * Basic ... Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.

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All JobsWeekend Zendesk Jobs

Weekend Zendesk information

What is the difference between Weekend Zendesk vs Weekend Customer Support Representative?

AspectWeekend ZendeskWeekend Customer Support Representative
Required CredentialsBasic customer service skills, Zendesk platform familiarityCustomer service skills, possibly Zendesk experience
Work EnvironmentRemote or on-site, tech-focused support teamsRemote or on-site, customer-facing roles
Employer & IndustryTech companies, SaaS providersRetail, e-commerce, service industries

Weekend Zendesk roles typically focus on technical support using Zendesk software, often within tech companies or SaaS environments. Weekend Customer Support Representatives handle general customer inquiries across various industries. While both roles require customer service skills, Weekend Zendesk positions emphasize platform-specific knowledge, making them more specialized for tech support tasks.

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Weekend Zendesk jobs near you
Customer Onboarding Specialist - Temporary

Customer Onboarding Specialist - Temporary

BALDOR SPECIALTY FOODS, Inc.

Bronx, NY • On-site

$18/hr

Temporary

Posted 27 days ago

Job description

Description
Position Summary
The Customer Onboarding Specialist is responsible for creating a positive and seamless onboarding experience for prospective and newly established customers. This role serves as a key point of contact throughout the account setup process, guiding customers through applications, onboarding requirements, website navigation, and initial account support.
The Customer Onboarding Specialist partners closely with Sales, Accounting, and Customer Support to ensure accurate account setup, timely communication, and efficient onboarding execution. The focus of this role is building strong customer relationships, maintaining onboarding accuracy, and supporting revenue growth through an organized and customer-focused onboarding experience.
Key Responsibilities
Customer Onboarding & Account Setup
• Assist new customers with the application process, including online and hard-copy applications
• Obtain required information and coordinate with accounting to complete applications when additional documentation is needed
• Explain the account setup process and educate customers on how to use the company website and ordering tools
• Guide customers through online ordering and payment process
• Update pricing levels, contact information, and account details as needed to support onboarding and account maintenance processes
Communication & Coordination
• Monitor and respond to customer inquiries through Zendesk to ensure account information remains current
• Work with a sense of urgency to provide a high level of customer satisfaction throughout the onboarding process
• Solve customer inquiries related to onboarding, account setup, and account maintenance
• Inform Sales Representatives of newly activated, canceled, rejected, and credit-approved accounts, including customers who have been extended payment terms, to ensure timely follow-up and customer outreach
• Distribute and follow up on onboarding paperwork submitted to Sales and Accounting departments
• Assist Accounting with Stripe payments and invoice resolution support
• Monitor bank responses regarding customer credit terms and communicate updates to Sales Representatives in a timely manner
Systems Management & Reporting
• Maintain an active onboarding tracker in Excel and accurate records of customer onboarding activity
• Keep active logs of rejected or canceled accounts for weekly review and follow-up
• Update and maintain accurate customer account information in Microsoft Dynamics and other company systems
• Maintain strong attention to detail and data accuracy across all systems and reporting
Cross-Functional Collaboration
• Partner closely with Sales, Accounting, Customer Support, and other departments to support onboarding success
• Monitor onboarding turnaround times and identify opportunities to improve efficiency and customer experience
Requirements
• 1+ year of experience in customer service, onboarding, or a business-to-business support environment
• Strong verbal and written communication skills, along with excellent listening and interpersonal abilities
• Strong customer focus, organizational skills, and attention to detail
• Ability to multitask and remain organized in a fast-paced environment
• Highly collaborative with the ability to work cross-functionally and within a team environment
• Proactive mindset with the ability to take initiative to improve customer experience and operational efficiency
• Proficiency in Zendesk, RingCentral, Microsoft Dynamics, and Microsoft Excel preferred
• Passion for food and knowledge of the restaurant industry is a plus
• Availability to work weekends or extended hours as needed
Education
• High School Diploma or equivalent required; Associate or Bachelor's degree preferred.

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