Tempe, AZ · On-site
$26 - $28/hr
... weekend days as scheduled) * W2 - Contract to Hire * 5-week paid training program (3 weeks ... Zendesk or similar ticketing/case management systems * Salesforce or comparable CRM platforms * Mac ...
Quick apply
Tempe, AZ · On-site
$26 - $28/hr
... weekend days as scheduled) * W2 - Contract to Hire * 5-week paid training program (3 weeks ... Zendesk or similar ticketing/case management systems * Salesforce or comparable CRM platforms * Mac ...
Phoenix, AZ · On-site
$24.04 - $28.85/hr
Weekend availability 2+ years of support experience (email/chat services) Understanding of e-commerce and marketplace operations Experience with customer-facing systems (Zendesk, Kustomer, Intercom ...
New
Phoenix, AZ · On-site
$24.04 - $28.85/hr
Weekend availability 2+ years of support experience (email/chat services) Understanding of e-commerce and marketplace operations Experience with customer-facing systems (Zendesk, Kustomer, Intercom ...
New
Phoenix, AZ · On-site
$24.04 - $28.85/hr
Weekend availability 2+ years of support experience (email/chat services) Understanding of e-commerce and marketplace operations Experience with customer-facing systems (Zendesk, Kustomer, Intercom ...
New
Phoenix, AZ · On-site
$24.04 - $28.85/hr
Weekend availability 2+ years of support experience (email/chat services) Understanding of e-commerce and marketplace operations Experience with customer-facing systems (Zendesk, Kustomer, Intercom ...
New
Skills, Knowledge, Ability, Experience - 2 years of Technical Support experience is preferred. - Knowledge of Microsoft Office. - Ticketing System knowledge (Jira, Zendesk). - Excellent verbal and ...
Skills, Knowledge, Ability, Experience - 2 years of Technical Support experience is preferred. - Knowledge of Microsoft Office. - Ticketing System knowledge (Jira, Zendesk). - Excellent verbal and ...
Skills, Knowledge, Ability, Experience - 2 years of Technical Support experience is preferred. - Knowledge of Microsoft Office. - Ticketing System knowledge (Jira, Zendesk). - Excellent verbal and ...
Skills, Knowledge, Ability, Experience - 2 years of Technical Support experience is preferred. - Knowledge of Microsoft Office. - Ticketing System knowledge (Jira, Zendesk). - Excellent verbal and ...
Tucson, AZ · On-site
$15.25 - $19.25/hr
Utilize Zendesk (or future CX platform), ERP, CRM, and related systems efficiently. * Maintain accurate documentation of customer interactions. * Identify opportunities to improve workflows through ...
Quick apply
Tucson, AZ · On-site
$15.25 - $19.25/hr
Utilize Zendesk (or future CX platform), ERP, CRM, and related systems efficiently. * Maintain accurate documentation of customer interactions. * Identify opportunities to improve workflows through ...
... weekends and holidays. * Experience working with customers over the phone. Preferred Skills/Experience: * ITIL certified. * Experience using ITSM Ticketing System (ServiceNow, Remedy, ZenDesk)
... weekends and holidays. * Experience working with customers over the phone. Preferred Skills/Experience: * ITIL certified. * Experience using ITSM Ticketing System (ServiceNow, Remedy, ZenDesk)
... weekends and holidays. * Experience working with customers over the phone. Preferred Skills/Experience: * ITIL certified. * Experience using ITSM Ticketing System (ServiceNow, Remedy, ZenDesk)
... weekends and holidays. * Experience working with customers over the phone. Preferred Skills/Experience: * ITIL certified. * Experience using ITSM Ticketing System (ServiceNow, Remedy, ZenDesk)
Scottsdale, AZ · On-site
$16 - $22/hr
Manage and maintain records of client communications in our agency management system (AMS) Zendesk. * Generate proofs of insurance upon request. * Answer inbound calls, ensuring prompt and ...
Scottsdale, AZ · On-site
$16 - $22/hr
Manage and maintain records of client communications in our agency management system (AMS) Zendesk. * Generate proofs of insurance upon request. * Answer inbound calls, ensuring prompt and ...
Scottsdale, AZ · On-site
$16.25 - $22/hr
Manage and maintain records of client communications in our agency management system (AMS) Zendesk. * Generate proofs of insurance upon request. * Answer inbound calls, ensuring prompt and ...
Scottsdale, AZ · On-site
$16.25 - $22/hr
Manage and maintain records of client communications in our agency management system (AMS) Zendesk. * Generate proofs of insurance upon request. * Answer inbound calls, ensuring prompt and ...
Scottsdale, AZ · On-site
Provide on-call support for critical issues, including after-hours and weekend support as needed ... or Zendesk. * Networking Expertise: In-depth understanding of networking protocols, IP addressing ...
Scottsdale, AZ · On-site
Provide on-call support for critical issues, including after-hours and weekend support as needed ... or Zendesk. * Networking Expertise: In-depth understanding of networking protocols, IP addressing ...
Phoenix, AZ · On-site
$18.15/hr
... and weekends appropriately to retail business needs. • Must be able to stand / walk sales floor ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $18.15 BE AWARE OF ...
Phoenix, AZ · On-site
$18.15/hr
... and weekends appropriately to retail business needs. • Must be able to stand / walk sales floor ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $18.15 BE AWARE OF ...
$18.15/hr
Ability to work nights and weekends appropriately to retail business needs. Must be able to stand ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $18.15 BE AWARE OF ...
$18.15/hr
Ability to work nights and weekends appropriately to retail business needs. Must be able to stand ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $18.15 BE AWARE OF ...
Phoenix, AZ · On-site
$17.75 - $24/hr
Experience with ticketing systems (e.g., Hubspot, Zendesk, Salesforce, or Jira) is a plus. Why work with us? Step into the fast lane of innovation with one of the top website providers for ...
Phoenix, AZ · On-site
$17.75 - $24/hr
Experience with ticketing systems (e.g., Hubspot, Zendesk, Salesforce, or Jira) is a plus. Why work with us? Step into the fast lane of innovation with one of the top website providers for ...
Phoenix, AZ · On-site
$17.75 - $24/hr
Experience with ticketing systems (e.g., Hubspot, Zendesk, Salesforce, or Jira) is a plus. Why work with us? Step into the fast lane of innovation with one of the top website providers for ...
Phoenix, AZ · On-site
$17.75 - $24/hr
Experience with ticketing systems (e.g., Hubspot, Zendesk, Salesforce, or Jira) is a plus. Why work with us? Step into the fast lane of innovation with one of the top website providers for ...
Phoenix, AZ · On-site
$17 - $23/hr
Experience with ticketing systems (e.g., Hubspot, Zendesk, Salesforce, or Jira) is a plus. Why work with us? Step into the fast lane of innovation with one of the top website providers for ...
Quick apply
Phoenix, AZ · On-site
$17 - $23/hr
Experience with ticketing systems (e.g., Hubspot, Zendesk, Salesforce, or Jira) is a plus. Why work with us? Step into the fast lane of innovation with one of the top website providers for ...
Phoenix, AZ · Remote
$24 - $29/hr
Weekend availability required. * 2+ years of Support experience handling email and/or chat services ... Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. * Obsession with ...
Phoenix, AZ · Remote
$24 - $29/hr
Weekend availability required. * 2+ years of Support experience handling email and/or chat services ... Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. * Obsession with ...
Phoenix, AZ · Remote
$24 - $29/hr
Weekend availability required. * 2+ years of Support experience handling email and/or chat services ... Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. * Obsession with ...
Phoenix, AZ · Remote
$24 - $29/hr
Weekend availability required. * 2+ years of Support experience handling email and/or chat services ... Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. * Obsession with ...
Ticketing System knowledge (Jira, Zendesk). * Excellent verbal and written communication skills. * Excellent working knowledge of tech applications and testing protocols. * Critical thinking and ...
Ticketing System knowledge (Jira, Zendesk). * Excellent verbal and written communication skills. * Excellent working knowledge of tech applications and testing protocols. * Critical thinking and ...
Phoenix, AZ · On-site
$17.75 - $24/hr
Experience with Zendesk, or similar ticketing platforms
Phoenix, AZ · On-site
$17.75 - $24/hr
Experience with Zendesk, or similar ticketing platforms
| Aspect | Weekend Zendesk | Weekend Customer Support Representative |
|---|---|---|
| Required Credentials | Basic customer service skills, Zendesk platform familiarity | Customer service skills, possibly Zendesk experience |
| Work Environment | Remote or on-site, tech-focused support teams | Remote or on-site, customer-facing roles |
| Employer & Industry | Tech companies, SaaS providers | Retail, e-commerce, service industries |
Weekend Zendesk roles typically focus on technical support using Zendesk software, often within tech companies or SaaS environments. Weekend Customer Support Representatives handle general customer inquiries across various industries. While both roles require customer service skills, Weekend Zendesk positions emphasize platform-specific knowledge, making them more specialized for tech support tasks.
The most popular types of Zendesk jobs in Arizona are:
Cities in Arizona with the most Weekend Zendesk job openings:
Tempe, AZ • On-site
$26 - $28/hr
Full-time
Re-posted 16 days ago
Make Mondays Worth It — Join a Team That Gets It
Customer Support Associate – Credit Card Services
Location Tempe, AZ | Onsite
COMPENSATION & SCHEDULE
• $26.00–$28.00 per hour
• Schedules
Shift 1 - 5am-2pm
Shift 2 - 9:30am - 6:30pm
Shift 3 - 1pm - 10pm
Must be available to work every Saturday with rotating weekend coverage (1–2 weekend days as scheduled)
• W2 – Contract to Hire
• 5-week paid training program (3 weeks classroom + 2 weeks nesting); training schedule 7:00 AM–4:00 PM
ROLE IMPACT
The Customer Support Associate supports credit card customers in a high-volume, regulated banking environment. This role focuses on resolving inbound inquiries efficiently and accurately, often assisting customers impacted by fraud or scam activity. Success is measured by quality assurance scores, average handle time, and contact volume while delivering clear, professional communication in a fast-paced team setting.
• Manage approximately 60 inbound contacts per day via phone and support tickets, maintaining an average handle time goal of 8 minutes
• Provide support for credit card accounts and related financial products, including mortgages and student loans when applicable
• Assist customers who may be victims of fraud or scams, documenting details thoroughly and escalating as required
• Navigate ticketing and CRM systems to resolve cases end-to-end with accuracy and compliance
• Collaborate with supervisors and team leads to meet KPIs, including contact volume, average talk time, and quality standards (85% QA minimum expectation)
Minimum Qualifications
• 5 years of banking customer service experience, including credit card or consumer lending support
• Experience handling high-volume inbound calls in a regulated financial services environment
• Strong written and verbal communication skills with professional grammar and the ability to manage sensitive customer situations
Core Tools & Systems
• Zendesk or similar ticketing/case management systems
• Salesforce or comparable CRM platforms
• Mac OS and Google Workspace (G Suite)
• Internal knowledge base and documentation systems
Preferred Skills
• Experience supporting credit card fraud or scam-related cases
• Background with large financial institutions
• Self-starter mindset with the ability to thrive in structured, metric-driven environments
Legal Notice
This position requires successful completion of pre-employment screening, which may include a background check and drug screening in accordance with applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
