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Virtual Insurance Jobs (NOW HIRING)

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

... as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of ...

Infosys Limited Digital

Operations Manager

Atlanta, GA · On-site

Who We Are Infosys McCamish Systems,( located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. ( Infosys McCamish was started in 1985 as a virtual ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

... as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

... as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of ...

Infosys

JL2A - OV - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track ...

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How much do virtual insurance jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual insurance in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is a virtual insurance agent?

A Virtual Insurance Agent is a professional who sells and manages insurance policies remotely, typically using online platforms, phone calls, and video conferencing instead of meeting clients in person. They help clients understand their insurance needs, recommend suitable policies, and assist with claims or policy changes. Virtual Insurance Agents can work for insurance companies, brokers, or as independent agents, and their remote approach allows them to serve clients from various locations efficiently. This role requires strong communication skills and a deep understanding of insurance products.

How to become a virtual insurance agent?

To become a virtual insurance agent, you typically need to obtain a state insurance license by completing pre-licensing education and passing a licensing exam. Additionally, developing strong communication skills, familiarity with insurance products, and proficiency with digital communication tools are important for success in a virtual environment.

How do virtual insurance agents typically collaborate with clients and team members in a remote work setting?

Virtual insurance agents primarily interact with clients through phone calls, emails, and video meetings, ensuring personalized service while working remotely. Collaboration with underwriters, claims specialists, and other team members is usually managed via digital platforms like CRM systems, chat tools, and virtual meetings. This remote structure requires strong communication skills and self-discipline, but also offers flexibility and the chance to develop expertise in digital customer service. Regular virtual team check-ins help maintain a supportive environment and keep everyone aligned on goals.

What is the difference between Virtual Insurance vs Insurance Agent?

AspectVirtual InsuranceInsurance Agent
CredentialsTypically requires licensing, insurance knowledge, and sometimes certificationsRequires licensing, certifications vary by state and product
Work EnvironmentRemote, online platforms, digital communicationOffice-based or in-person client meetings, some remote work
Employer & Industry UsageInsurance companies, online brokerages, digital platformsInsurance agencies, brokerages, direct sales
Search & Comparison IntentUnderstanding virtual insurance services, remote insurance rolesTraditional insurance sales, client consultations

Virtual Insurance professionals focus on providing insurance services remotely through digital platforms, often requiring specific licenses and knowledge of online tools. Insurance Agents typically work directly with clients in person or via phone, offering personalized advice and sales. While both roles require licensing, Virtual Insurance emphasizes remote, tech-driven interactions, whereas Insurance Agents often operate in physical locations. The choice depends on your preferred work environment and career focus within the insurance industry.

What are the key skills and qualifications needed to thrive as a virtual insurance agent, and why are they important?

To thrive as a Virtual Insurance Agent, you need a solid understanding of insurance products, sales experience, and often a state-issued insurance license. Familiarity with digital CRM platforms, quoting tools, and secure communication systems is typically required. Exceptional customer service, strong communication skills, and self-motivation help agents build trust and effectively assist clients remotely. These skills and qualities ensure agents can efficiently sell policies, provide reliable support, and maintain compliance in a digital work environment.
More about Virtual Insurance jobs
What cities are hiring for Virtual Insurance jobs? Cities with the most Virtual Insurance job openings:
What are the most commonly searched types of Insurance jobs? The most popular types of Insurance jobs are:
What states have the most Virtual Insurance jobs? States with the most job openings for Virtual Insurance jobs include:
What job categories do people searching Virtual Insurance jobs look for? The top searched job categories for Virtual Insurance jobs are:
Virtual Insurance jobs near you
Infographic showing various Virtual Insurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Customer Service Representative

Infosys

Des Moines, IA • On-site

$15.50 - $21.25/hr

Full-time

Re-posted 4 days ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

149th of 221 rated it services

Job description


Producer Services
Domain: Life Insurance
Senior Process Associate
In this role, you will serve as a primary point of contact for insurance agents, agencies, broker-dealers, and uplines supporting life insurance and annuity business. This role is responsible for providing exceptional customer service through inbound call handling, producer support, licensing and commission assistance, Agent Portal support, and contract issuance requirement management. The associate works closely with internal departments to ensure timely resolution of producer inquiries, maintenance of producer records, and compliance with regulatory and company requirements.
Location for this position is Des Moines.
Responsibilities
  • Answer inbound calls and emails from insurance agents, agencies, broker-dealers, and field marketing organizations.
  • Provide guidance regarding licensing, appointment, contracting, and commission-related inquiries.
  • Assist agents with Agent Portal access, navigation, password resets, and troubleshooting.
  • Explain contract issuance requirements and assist agents in obtaining outstanding documentation.
  • Communicate status updates on pending contracts, licensing requests, and commission inquiries.
  • Serve as a liaison between agents and internal operational departments.
  • Review and advise on producer licensing and appointment requests.
  • Validate licensing and appointment requirements prior to contract issuance.
  • Monitor and follow up on outstanding licensing deficiencies.
  • Process agent profile updates, including address changes, hierarchy changes, and demographic updates as needed.
  • Maintain accurate producer records within producer management systems.

Qualifications:
Basic
  • High School Diploma or GED Equivalent.
  • At least 1 years of experience in the job description below.
Preferred
  • Intermediate level of experience with Microsoft Outlook, Excel, and Word.
  • Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery.
  • Excellent service orientation and work ethic
  • Must be committed to protecting client and producer confidential information.
  • Must be able to work independently with minimal direction.
  • Excellent interpersonal skills, internal and client facing.
  • Strong analytical, organization and communication skills (written and verbal).

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

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