Virtual Healthcare Administration Jobs (NOW HIRING)

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Manager, Healthcare Administration. The Manager, Healthcare Administration is responsible for supporting the Enterprise Account portfolio by providing strategic oversight of operational hiring initiatives, workforce planning, recruiting execution, and data-driven decision support. This role serves as a corporate liaison for project management, compliance alignment, culture development, and client support, while leading cross-functional initiatives, advanced analytics, and reporting to influence business direction. The Manager, Healthcare Administration partners closely with portfolio and field leadership to ensure continuity of operations, rapid response during emergencies, consistent execution of recruiting and Human Resources processes, and development of a strong candidate pipeline and culture program.

RESPONSIBILITIES:

• Executes program directives given by the Portfolio Manager, Assistant Portfolio Director – Operations, or Assistant Portfolio Director – Training and Compliance.
• Responsible for the interaction with Adventist Health market leadership in the development and execution of overall security operations.
• Establish and maintain the master and weekly operating schedules, ensuring they comply with all aspects of the contract.
• Manage the coordination of extra coverage requests, or vacancies due to vacations, call-offs, or open positions.
• Oversee and ensure all contracted scheduled hours for the site are maintained to the non-billable and overtime percentage acceptable levels.
• Perform the duties of the Assistant Account Manager, Supervisors and/or Security Professionals as needed or additional duties as assigned by the Portfolio Manager.
• Full responsibility for candidate prescreening, interviews, and the onboarding process of new employees.
• Implement required competencies, as established by the contract or site requirements.
• Ensure and/or validate contract-required training and screening elements for security personnel have been met and maintained.
• Ensure employee specific compliance and training folders are maintained and available for review by client, AUS, or regulatory and accreditation agencies.
• Execute all operational aspects (technical and managerial) of the security contract at the assigned location, assigning tasks to the Assistant Account Manager and/or Supervisors.
• Act as the direct management contact for the Assistant Account Manager, Supervisors and/or Security Professionals, regarding performance, operations, and department needs.
• Identify and correct any personnel issues occurring, such as payroll discrepancies, employee relations complaints, or other concerns.
• Lead investigations into personnel issues.
• Ensure Post Orders are updated annually, or as needed.
• Ensure the Job Safety Analysis (JSA) and safety programs are updated annually, or as needed.
• Procure all security personnel uniforms and equipment, inclusive of Personal Protective Equipment (PPE).
• Ensure and/or validate the inventory and care of department equipment, supplies, and vehicles.
• Inspect security personnel to ensure compliance with uniform and equipment standards and contractual requirements.
• Provide coaching, counseling, recognition, and discipline to security personnel.
• Complete annual performance evaluations of security personnel.
• Mentor Supervisors and/or the Assistant Account Manager for professional development and succession planning.
• Maintain confidentiality of all employee information and data.
• Attend client and AUS meetings.
• Ensure the continuous improvement of client and employee relations by interfacing with client staff, security personnel, patients, and visitors to solicit feedback and promote a culture of safety and collaboration.
• Maintain subject matter expertise in applicable security related topics.
• Provide subject matter expertise in the development of client policies and procedures related to the security program.
• Participate in regulatory surveys as requested by the client, acting as the primary security representative.
• Facilitate workplace violence and de-escalation training, either in partnership with other instructors, or independently, for both client and AUS personnel.
• Provide 24/hour response to the client site as needed, acting as the primary contact for emergencies and escalations.
• Respond to and manage, as needed, critical and non-critical incidents including but not limited to fire, medical emergencies, bomb threats, infant abductions, combative persons, elevator entrapments, hazardous materials, alarm activations, facility lockdowns or restricted access events, or inclement weather with calm urgency, providing direction and guidance to assigned security personnel.
• When necessary direct the execution of physical arrests in accordance with policy, local laws, departmental procedures, and training, ensuring the safety of all individuals involved.
• Ensure timely notification of incidents, emergency situations, or escalated security or personnel related issues from security supervisors and/or the Assistant Account Manager and further escalate to the client and upper AUS management personnel in accordance with AUS and client policies and procedures.
• Collect and evaluate all security logs and incident reports prepared by security personnel and compile data/information for communication to client and/or AUS leadership teams or committees.
• Testify in court or legal proceedings as required, providing accurate and objective accounts of incidents, investigations, and security operations.
• Participate in root cause analysis (RCA) meetings for all AUS employee workers compensation claims, near misses, use of force incidents, vehicle accident incidents, and any other adverse events as directed by client or AUS leadership.
• Communicate and distribute policies, procedures, safety programs, department announcements and job openings to security personnel.
• Ensure all assigned security personnel comply with all applicable client policies, procedures, regulations, and guidelines.
• Conduct assessments including but not limited to the annual security survey and risk assessment, the annual workplace violence survey and risk assessment, security technology assessments, threat assessments, protective measure plans, vulnerability assessments, and staffing model assessments.
• Ensure the security office and all work areas are maintained and organized in a professional manner by security personnel.
• Know, adhere to, and enforce standards as listed in the AUS Security Employee Handbooks.
• Champion a culture that upholds the Mission, Vision, and Values of AUS and Adventist Health.
• Drive the delivery of department goals and objectives.

QUALIFICATIONS (MUST HAVE):

Formal Education Required:

• High school diploma or equivalent.

Experience Required:

• Minimum of two years’ verifiable and successful security experience, or comparable field, in a supervisory or management level role.

Licenses, Training, and Certifications Required:

• Obtain and maintain local and/or state security-related license.
• Valid driver’s license if driving an AUS company vehicle, or personal vehicle while conducting business.
• Must be able to attend and complete a client facility and security department orientation upon hire.
• Must be able to successfully complete the training requirements listed within the portfolio security training program.
• Must be able to successfully pass a competency evaluation both initially upon hire and each year thereafter.
• Must be able to successfully participate in and pass less than lethal weapon and tools training and qualification courses, to include corresponding Instructor certifications, upon hire (at applicable sites).
• Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Supervisor Level Certification (CHSS) within six (6) months of hire.
• Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Workplace Violence Prevention Certificate Program within six (6) months of hire.

Knowledge and Skills Required:

• Excellent oral and written communication skills; able to write informatively, clearly, and accurately.
• Strong organizational and decision-making skills; must be able to assess, evaluate and direct situations effectively.
• Active listening skills.
• Identify and solve critical issues quickly and accurately.
• Mediate conflict with tact and diplomacy.
• Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments.
• Ability to lead a team of assigned security personnel.
• Ability to work in a team-oriented environment and work independently.
• Experience in hiring, developing, motivating and retaining quality staff.
• Ability to maintain satisfactory attendance and punctuality standards.
• Neat and professional appearance in accordance with set standards.
• Ability to provide quality customer service with a friendly and professional demeanor.
• Outstanding attention to detail.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to take initiative successfully, handle and prioritize completing multiple assignments, and effectively manage deadlines.
• Proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
• Financial acumen, able to manage costs associated with but not limited to contractual staffing levels, non-billed overtime, turnover, and inventory (uniforms, equipment, etc.).
• Able to use good independent judgement.
• Ability to manage correspondence, discussions, and materials with discretion.
• Ability to work in a dynamic and fast-paced environment and adapt quickly.

Other Requirements:

• • Be at least 21 years of age.

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior security experience in a hospital setting.
• Prior management or leadership experience in a hospital setting.
• Experience in scheduling, operations, training, or other functions of the security industry.
• Experience with security technology systems including but not limited to CCTV, access control, panic/duress/intrusion alarms, or infant security.
• Prior military (honorable or other than honorable) or law enforcement experience.
• Strong understanding and practical knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include Centers for Medicare & Medicaid Services (CMS), The Joint Commission (TJC), Health Insurance Portability and Accountability Act (HIPAA), Emergency Medical Treatment and Active Labor Act (EMTALA), Occupational Safety and Health Administration (OSHA), and The National Fire Protection Association (NFPA) is preferred.
• Strong understanding and practical knowledge of local, state, and federal requirements for a contracted security force in a healthcare environment.
• College degree in Business Administration or a law enforcement-related field.
• American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification.
• International Association for Healthcare Security and Safety, Inc. (IAHSS) Supervisor Level Certification (CHSS)
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer).

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
  

PAY:

• $85,000 - $88,000/yr.

PPO 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.