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Virtual Chat Customer Service Jobs (NOW HIRING)

AO Globe Life

Virtual Customer Service

Jacksonville, FL · On-site +1

$14.75 - $20.25/hr

... ahead with virtual workshops, leadership conventions, and advanced technology. Incentive Trips & Team Bonding - Celebrate success with unforgettable experiences and lifelong connections.

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ... Qualifications * 2+ years of experience in a contact center or customer service role; cruise or ...

New

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ... Qualifications * 2+ years of experience in a contact center or customer service role; cruise or ...

New

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ... Qualifications * 2+ years of experience in a contact center or customer service role; cruise or ...

New

Windstar Cruises

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ... Qualifications * 2+ years of experience in a contact center or customer service role; cruise or ...

New

Windstar Cruises

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ... Qualifications * 2+ years of experience in a contact center or customer service role; cruise or ...

New

Windstar Cruises

Chat Lead

Miami, FL · On-site

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ... Qualifications * 2+ years of experience in a contact center or customer service role; cruise or ...

New

Windstar Cruises

Chat Lead

Houston, TX · On-site

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ... Qualifications * 2+ years of experience in a contact center or customer service role; cruise or ...

New

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ... Qualifications * 2+ years of experience in a contact center or customer service role; cruise or ...

New

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ... Qualifications * 2+ years of experience in a contact center or customer service role; cruise or ...

New

Internal Career Site

Chat Lead

Miami, FL · On-site +1

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ... Qualifications * 2+ years of experience in a contact center or customer service role; cruise or ...

New

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Virtual Chat Customer Service information

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$10

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$26

How much do virtual chat customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for virtual chat customer service in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

How does a Virtual Chat Customer Service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a Virtual Chat Customer Service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a Virtual Chat Customer Service Representative, and why are they important?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
More about Virtual Chat Customer Service jobs
What cities are hiring for Virtual Chat Customer Service jobs? Cities with the most Virtual Chat Customer Service job openings:
What are the most commonly searched types of Chat Customer Service jobs? The most popular types of Chat Customer Service jobs are:
What states have the most Virtual Chat Customer Service jobs? States with the most job openings for Virtual Chat Customer Service jobs include:
What job categories do people searching Virtual Chat Customer Service jobs look for? The top searched job categories for Virtual Chat Customer Service jobs are:
Virtual Chat Customer Service jobs near you

Online Client Service Representative

THE ARMORY OPERATIONS INC

Orlando, FL • On-site

$16 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Vision insurance

Role Overview
The Online Client Services Representative serves as the digital face of The Armories. The main goal is to convert online leads into sales and support existing customers across phone, email, text, live chat, CRM, social media, and third-party platforms (like GunBroker and Guns.com).
Key Responsibilities
  • Sales & Lead Conversion: Respond rapidly to web inquiries, handle phone orders, assist with online checkouts, offer price matching, and use promo codes to close sales.
  • Relationship Management: Use CRM software to track customer interests, follow up on missed communications, and build long-term relationships to maximize repeat business.
  • Product Expertise & Support: Provide technical guidance on firearms (models, calibers, operations) and assist with custom pricing, warranty tracking, and compliance research.
  • Operations & Admin: Process FFL (Federal Firearms License) requests, maintain detailed records, and spot business growth opportunities like estate or gun collection acquisitions.
Qualifications Needed
  • Firearms Knowledge: Deep familiarity with manufacturers, models, calibers, ammunition, and operation.
  • Experience: 2+ years in customer service or sales.
  • Skills: Strong multitasking under pressure, high-level written/verbal communication, extreme attention to detail, and patience.
  • Tech Proficiency: Experience with CRM software, Point of Sale (POS) systems, e-commerce backends (CoreWare), phone systems, and Microsoft/Google suites.
Schedule
  • Full-time with hours fluctuating based on online activity, seasonality, and lead volume. Some weekend or after-hours follow-up work is required.

Flexible work from home options available.